[Original Message]
[Top of Thread]
[Thread Forward]
[Thread Backward] Happy Story (long)Msg # 5209 of 8004 on Powerstroke Diesel Conference (1)To: All, From: Russ Time: Wednesday 01-28-98, 11:26 pm I took delivery of my new '97 F250 SC 4x4 diesel in August. Right away I noticed a "moan" from 1500- 2000rpm from the engine. I took it back to the dealer and they were unable to fix the noise. I "lived" with the problem for a month or so then found a TSB (from alldata.com) that addressed my problem. With this information I took it to another dealer and had them try and fix it. They were much more willing and ended up working on it 3 more times, the last time installing a exhaust dampener. Well nothing worked. After the 3rd try the dealer told me not to bring the truck back anymore..? What I said. They told me I had to live with it. Well them are fightin' words! I started by calling Ford Customer Service. They were basically no help. The customer service rep called the dealership to get their side. Now the dealer was saying this is normal and they "all do that". They supposedly tried 2 other trucks on the lot and they did the same thing. So just because it is common does not make it "normal". Ford officially dropped it after that, no new work. That was early Nov. My next step was to send a lemon letter to Ford and contact the Dispute Settlement Board. The Dispute settlement board is a "neutral" mediation resolution board for cases like mine. They agreed to hear my case. To make a long story short (too late for that already) the dispute settlement board ruled in my favor (after 3 months of work documenting everything). My smoking gun was the fact that the dealer sent a doc to ford saying they have tried everything to fix my problem and nothing worked. The deal I got is that I get a new truck up to the MSRP(Sticker price) in value of my original. Basically I trade MSRP of my old one to MSRP of my new one. If the new one is more then my original I have to cover the difference. I don't have to pay anything for mileage (I have 5K on it) because I had the problem since it was new. I guess I will order a new '99 and pay any difference (selection of '97s getting pretty thin). It says I have to complete the transaction within 30 days, but I guess ordering a new truck in that amount of time will satisfy that req (anyone know?). My questions are what do I do with the items I added to my truck. I added a tonneau cover, bed matt, CD Changer/Stereo. Do I get credit for those? Does anyone know? My recommendation to anyone getting the same run around from the dealer is fight it! Document everything, stay calm and keep plugging. If anyone has any questions send me email and I will try and answer. Russ Replies to this message:
[Original Message]
[Top of Thread]
[Thread Forward]
[Thread Backward] |
