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[KarensGuy]

I seriously doubt that you will find better customer support anywhere else. I had purchased a chip from another vender and immediately sent it to Ryan for a reflash and a set of Stage 1s. After installing the chip and injectors I had a problem. The selector knob would be in position #2 for instance, but when I started the truck it would start up in maybe the #5 position and it wouldn't switch to any other program regardless of the knob's position. Ryan told me that my warranty from the selling vender was voided because he (Ryan) had reflashed it. I wasn't aware of the warranty been voided until Ryan told me about it. And it was just one of those things that a vender doesn't think about, so Ryan certainly could not be faulted for it in any way, as far I as I concerned. But Ryan offered to replace the chip even though I bought it somewhere else. I wasn't to keen on that. I certainly didn't want to buy another chip, but on the other hand I didn't feel that it was Ryan's responsibility either. It was just one of those unpleasant situations that happen from time to time. He kept offering to replace it and I wasn't ready to give up on it yet, and luckily I discovered that the problem was that I had tightened the nut on the switch too tight and that was causing the contacts inside the switch to make contact with each other somehow creating the faulty condition.

So to make a short story long, you can see from my example that he is a stand up guy. You can't go wrong with dealing with Ryan Bean.