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Is your OS XP or Vista? If it's the latter, it may be a complete incompatibility issue with the hardware. If it's the former, it sounds like it may only be a driver issue.
Plug the device in and look under My Computer (right click it and select properties). In the dialogue box that opens, select the "Hardware" tab. Under this, click on device manager. Once that opens, look for the device. If it's there, select it and right click again and select properties. See what the device status is. If it too says there is a problem, select the driver tab and then click on "update driver". The driver "should" be on the install CD.
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-Steve
'95 F-250 Ext. Cab long bed 7.3L 4:11 2WD
IDM Mod, HPX, DIY Intake
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