Quote:
Originally Posted by hedgehog
. I asked about replacing the pads and they told me they werent damaged and if they put that on the warranty tag, Ford would reject the whole claim. Sounds like BS to me.
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They are trying to cover their you know whats. Ford is suuuuper strict on warranty items these days. It's insane. People want to quit every day. Claims get rejected left and right. One tech at my dealer had a claim rejected, the truck had a blown EGR cooler. He replaced the EGR cooler and oil cooler heat exchanger as directed by the TSB. After replacing the EGR cooler he found the head gaskets were blown. He replaced the head gaskets, truck was fixed. The Ford warranty assessor kicked the claim because they said the tech should have done the EGR cooler, oil cooler, and head gaskets all at once. There is no way to determine head gaskets are leaking with a blown EGR cooler. We were like ***. Another dealer had a claim kicked on a brake job. The warranty assessor told them the rotor they replaced was machineable and even provided a picture of the rotor. Too bad the rotor in question was still at the dealer, the parts department had never received a 700 claim for any rotor to be sent back to Ford for inspection. To my knowledge Ford uses outside companies to do this kind of work. Google "Ford warranty assessor" and expired job postings pop up. Anyone with diesel experience could get the job, but that dosen't mean they know what they are doing. I spoke with one assessor picking one of my repair orders apart and he toted "I was a tech for 10 years, and then a service manager up until 1995, I know what I'm talking about". I was floored. The cutting edge for this guy was when OBDII came out in 94! He is trying to tell me how to repair a 6.0L with 4 unrelated issues. Basically Ford has put dealers in a corner with their scare tactics. "Repair 210% over national average" is what our warranty clerk gets for repairs as simple as replacing an EGR valve. They send that message to the dealer warranty clerk hoping they go "oh s#$%" and lower the labor rate or remove parts from the claim and then resubmit a lower dollar amount. It sucks to be a tech right now, it really sucks being a warranty clerk.
