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You will find you get no real help from Superchips. If you are running a 1705 tuner, the only thing it changes is the line pressure in the transmission. I had one of these and had similar issues that you guys are experiencing. I sent it back to them two times, always with the "we will fix it up for you" attitude. Got it back both times and nothing changed. I sold it and bought the DP-Tuner. You can feel the shift strategy change between programs and when I run my Autoenginuity on the truck you can verify the differences. Tuners are "one size fits all" they will not change parameters for you on a case by case basis. If you want to see a difference put in a custom tuned chip from one of the popular chip builders on this site. I ended up towing in stock for a whole summer because I would not use that programmer again.
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Ken
2002 F-350 CCLB 4X4, HD4R100 , Riffraff FRx, Riffraff CAC Boots & PRI's, Bellowed Up-Pipes, 4" Diamond Eye exhaust, Powerslot rotors, ATS Ported Compressor Housing, DP Tuner-F6, Autoenginuity, EEC-V Breakout Box, KCM S.S. HPX Line, S&B Filters intake, Quad Autometer gauge pod, Inovations canopy, Banks Big Head wastegate actuator, 6.0L Trans Cooler, Spin-on Transmission filter with custom bracket, Zoo-dad, Dieselsite Coolant Filter, Cobra 29LTD/NW CB, DVD and always looking to do more....  
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