Quote:
Originally Posted by 69ttop502
Just a thought here, but when I had multiple problems with my bone stock 07, culminating in a head gasket replacement at just 30000 miles, I called and sent a letter to the corporate office, addressed to the CEO. Low and behold I got a call about 5 days later and gave me one of the 7 year, 200000, 21pt warranties for my trouble. Sometimes you just have to go over the head of the customer service. I just wrote a real concise letter with chronological details of my problems and kept my emotions out of the letter. Might be worth a try, or I would agree that a lawyer would be in order.
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Hi again Bill,
That's a good idea about writing the corporate office. I dislike getting lawyers involved because they don't work for free and I seldom get paid for my problems as well as they get paid for my problems.
But I'm still trying to digest the fact that I'm sitting here with my truck in the shop for a month, and I still haven't even gotten a diagnosis based on taking the unit apart and looking to see what went wrong.
Man, have things changed since I was a tech. It used to be a badge of honor to figure out problems that were out of the ordinary. Now I feel like I'm asking for "special favors" just to be able to get the field manager out to consider honoring my warranty....not a great feeling...
Richard
