Quote:
Originally Posted by FMTRVT
4's,
I looked at pictures of 6.0L injectors and the indentation on the piston does not look like it's tip. But there are no great images of glow plugs on the net for 6.0L glowplugs.
The discussion of the glow plug situation is a good possibility. I'd go to another dealer's parts department and ask if you can look at the early and late glow plugs and see if they look like the indentation.
You stated the dealer is not allowed to disassemble any further, but if it is glow plug tip, they already have the head off on the effected cylinder. Just get them to show you the head and look to see if it's there.
They would stock both versions of the glow plugs.
Lets say it turns out that it is the glow plug. Here is where I think it may get sticky. If the dealer's parts guy gave the now gone mechanic the wrong glow plug, it's probably not a Ford Corporate issue, it's a dealer issue. Ford corporate is not going to want to pay for the error.
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Hi Jack, thanks for the comments. If I understand you correctly, the Ford MoCo doesn't stand behind the techs if they make a mistake on a warranty repair?
In my day, we never had a dividing line like that, but it would explain a lot of this finger pointing back and forth, and the somewhat "haunted" look and fast talking of the dealers shop foreman and service manager.
Legally speaking, it'd be interesting to know how courts have treated warranty victims (like me) when awarding damages from a dealer who's (for example) no longer in business or when a customer gets fed up and goes to different dealer who proclaims the previous job "botched."
It certainly could explain the confusion and wasted time I've experienced on this problem, if FoMoCo no longer warranties the warranty repairs, but tried to get the dealer to pay after the first couple of times!
