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I've not worked within the confines of the dealer / corporate environment but in the supplier side, so my comments don't come from first hand knowledge. But one of my long term employees had been a service manager for GM for many years so I got to hear a lot of stories.
I can't view the image you posted. The part number you posted is for the '04 and later motors, but I would still be looking at the glow plug end on that cylinder. I believe you stated you never had a wrench on this motor so this critter had to come from somewhere under the engine compartment. As I think you were trying to do, hopefully the Ford mechanics that frequent here may recognize what that part looks like if it's not the GP.
From what I heard and read over the years, if this cause is within the dealership confines FMC may not involve itself and rely on the dealers insurance. Which brings up a bad situation if the dealer is not a stand up dealer. The worst case situation would be that you would need to pay for this and then legally go after the dealer. Unfortunately, in this situation legal guidance would be critical in the early stage so evidence is intact. And the attorneys comments may be to seize the entire existing motor for evidence and acquire a replacement. Not cheap. Sorry to laying out a bleak picture. And yet I've also heard where FMC has bit the bullet.
However, a legal rep early in the game may also sway a reluctant dealership to do the right thing. Sometimes you just have to hammer that rotor off the hub .....
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Jack
Former Vehicle Test Manager - Friction Products
03 F350SC 4x4 6.0 Auto 5/30/03
Truck Modifications below in Pictorials on Facebook. Search in Google - Facebook TooManyToys
Step Lights;Painted Flanges; Bypass Oil Filter; Heated Mirror Switch; Reverse Lights; 7.3L Fuel Reg Shim; 6 Disc Radio Speed Volume Mod; Coolant Filter, etc.
Last edited by FMTRVT; 11-06-2009 at 10:15 AM.
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