Quote:
Originally Posted by rock_doctor
I am sure through out this whole process you will hear the phrase, "Each dealer is independently owned and operated". This does in fact mean it is between you and the dealer.
|
Well, why was it between me and Ford the first 3 times then? And why not now?
(I'm not disagreeing, just thinking out loud.)
Actually, the answer is money, like always, but it's puzzling to be a Ford customer right now. You'd THINK that the dealer would be trying to talk Ford into finding a solution, but they seem to be on the same "side" as Ford and denying that the tech made any mistakes, even though they fired him this year. And they "live and die" by the warranty authorization that appears and disappears on their shop computer, without any apparent way to ask why or even discuss it with the Ford decision maker.
Feels like an old episode of Twilight Zone...
One other thing Rock Doctor, my WARRANTY is with Ford and although they've tried cloud the issue, it's still a CONTRACTUAL OBLIGATION, not a "suggestion."....lol
