Quote:
Originally Posted by DSL Tom
While I havent had a catastrophic failure like yours, I just had to replace my second high pressure oil pump in 6 months. I had 18000 miles on it so it is out of warranty. It had 106k on it when the first one went out along with a bunch of other stuff totalling $7k. I was able to keep a cool head when speaking to a factory rep and he said they will be helping me out. Try to put the FMC guy in your shoes (especially since you are under warranty) and see if a cool calculated head will prevail.
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I've been VERY cool about this with all the Ford people, Tom. That's why I can't understand why the people with authority to authorize my legitimate warranty repair, won't even talk to me! The dealership guys are what you'd expect... all denial, all hoops to jump through to nowhere, and no help whatsoever. The FoMoCo guys are the mystery.
What kind of warranty decisions DO they make, if my FOUR CONSECUTIVE SAME-COMPLAINT WARRANTY CLAIM isn't enough to stir their technical curiousity?
Nice work if you can get it, I suppose!
They're probably sitting in a nice warm chair somewhere, laughing their ***es off about this hapless Texan guy who hasn't figured out that they don't move until the lawsuit comes (ahahahha!) What a riot, huh?
