Quote:
Originally Posted by jays2003
Listen to this.... Now ford is asking now for my service reports for oil and fuel filter changes. I asked why ? Well they want to see if you are doing it on time... they are saying that fuel filters are to be changed every 10000 miles ? What all my paper work said 20000 miles and they were just changed just 15000 miles ago.. What the hell are they trying to pull? I have been on my maintance schedule down to the mile just about. Why ask for all this now after it has been there for over 2 weeks and cab removed and fuel pump changed and oil changed ....If this goes on any longer im getting a lawyer i will not have a repete of my 6.0 nightmare.
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I feel that their intervals listed are way too long, and change my oil at 5k, fuel filters at 10k. Even so, the manual states oil changes can go 10k and fuel filters at 20k. So you're still in the right. I would provide whatever documentation you have, since you're still within the longer schedule. (Though for future reference, I'd go to the severe schedule for piece of mind.)
I've heard of a few people who have had those documents requested, when others chimed in and said that means they are covering the costs. I guess it's standard procedure that they (Ford higher ups) ask for that when they are footing the dealers repair bill. I wouldn't argue with anything yet. Just play it cool and act like you KNOW you're right, since they have no arguement whatsoever. I doubt they are approaching it from a negative point of view. Just going through the motions, so to speak, and verifying before writing the check.
