Earnest go to the home page and run a ping and trace in the UTIL section. If you have a fire wall turn it off or they will not work.
In the trace report if you have * s this shows where the problems are in the hops through the hubs.
This information will tell you if it is the net or the site that is having problems.
I have noticed that the site has very few problems by doing this.Even though you have the satilite system, if there is problems on the ground before it is uploaded, you will get slow speeds. It can only send the signal when it gets it. I think that is the way this thing works, if not someone correct me please.

s and hope this helps.
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