Agree with removing the info - after all it was their nickel.
Was great while it lasted, but Ford could learn a thing about customer satisfaction. Building the best truck doesn't mean you can be arrogant and aloof. Sooner of later folks will settle for somthing else if the customer support and feeling of being wanted as a customer is portrayed by the vendor.
Jason for better of worse, is shows that the Ford boys read this forum - hopefuly they will learn a thing or two
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2000 F350 Lariat PSD 4x4 CC SB White
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2006 F350 Lariat PSD 4x4 CC LB Wedgwood Blue
Ford's demand to remove the VOPC number is simply good "expectation management". No sense letting us pesky customers expect good service BEFORE the beast arrives. We might begin to be spoiled and want to be treated right AFTER, too. Can't have that.
Also, it must be really tough to have so many buyers of these high-margin vehicles that the poor computer system is swamped. I should have such problems!
It does seem odd, though, that Ford objects to customer use of "their" system. Most companies I know would rather have customers answer their own questions than bug the people at the dealer, who are usually clueless anyway. If the problem is that some callers end up talking to a live person, why doesn't Ford simply change that part of the call-routing program to say "Call your dealer, Dummy!"?
Ford: Get an idea!
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99.5 F350 XLT CC SWB SRW 4x4 PSD 4R100,Manual hubs, 3.73LS, Off-road/Camper/Tow, 4WABS, Dk Toreador Red, Snugtop XV. Born 5/19/99.
It seems to me that Ford is, and was, not prepared for the popularity of their new super duty vehicle. Thanks to Jason and this site, they may now open their eyes to the needs of today's consumer.
An informed customer is a better customer.
THIS IS THE INFORMATION AGE!
JLester how about this: sent up a new number for the dealers and require entry of their customer number to use it. Also, when a human is requested, verify the caller is a dealer rep. Next, set up a toll number for the customers that does NOT give access to a human, then put an automated message on this number of the new customer number and discontinue this one after about two months. And oh by the way, post the new one all over creation!!!! Better yet, get a real web site that works and be able to let the customer get this info from there (I'm in this buisness, its not difficult, don't understand what their problem is).
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2000 Chestnut Excursion Limited 4X4 V10 3.73 gears with all the goodies
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2000 Chestnut Excursion Limited 4X4 V10 3.73 gears with all the goodies (but being worked on over, and over, and over, and over) love it if I could drive it!! BUY BACK PENDING D#$% (well maybe - lets try this one more time fix on its way) ITS FIXED, I HAVE IT BACK!!! YIPEEEEE
Ford needs to get a tracking system like United Parcel Service. Each parcel gets a number and can be tracked any hour any day by going to the UPS web site. Its all automated, doesn't require any UPS humans on line and doesn't run up their phone bill.
A Ford buyer ought to be able to track his vehicle from assembly line to dealer and everywhere in transit in between.
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'85 E350 6.9 Class C Motorhome pulling darling little '87 Bronco II 4x4 toad.
Signature? I ain't signing nuttin without a lawyer !
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