Ford dealership problems

[farmerx]

My 2005 has been in the shop for more than 30 days since i bought in March. Two turbos, fuel heater, then back to the dealer in NJ (400 miles) to address noises from the turbo (fart i guess) rubbing on the console of the exhaust pipe, heater malfuction, and several little things. I get an email to day after 3 weeks saying that basically it was all in my head, the problems, and that the other problems which they did address were all caused by the "other" dealer not Ford. I am a consumer of a very expensive product (Ford Vans). My position is that a dealership problem, to me, is the same as a Ford problem. My van is not right, i do not care who caused the problem is was not me. It is a Ford problem. Is that wrong? I see a Blue sign that says "FORD". I get my new van serviced, service fails, to me, Ford problem. Could someone help correct me if i am wrong? thanks jeff

[ddog]

No you are not wrong!Are these e-mails from the dealer or from Ford Customer Service?Sounds like you need a lawyer if Ford doesn't want to play nice.Print and keep all copies of your correspondence and receipts. You will need them and also do do a print screen of your inbox so that you have proof they were sent from Ford. You may want to PM Pat Dolan ( Ithink that is also his TDS user name) for input,he is a member here and has been through the lemon, arbitration, and buy back with Ford. He doesn't frequent the van forum, but shoot him a PM and I'm sure he can tell you what will be involved. The lemon laws do vary from state to state, but generally its three similar failures, or a certain amount of total out of service time.Should be able to do a google search to find the laws for your state. Sorry to hear it is not going well with your van.The van is a nice billboard for negative advertising. Maybe leave it parked across the street from the dealer on the weekends with some signs on it, that may get them to respond.
Derrek