after contacting Crystal and doing as instructed with ford customer relations they were absolutely ZERO help, here is a copy of there reply... hope others have better luck and you don't hit a brick wall...
My name is Kimberly, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email regarding the concerns on your 2012 Ford F-250. I apologize for any inconvenience this has caused.
After reviewing my resources, I have verified that there are no warranties, recalls or other programs in effect that would provide coverage for your current concern. We recommend that you keep your receipts in case Ford initiates a recall or other program in the future based on your situation.
Radiators are covered for 3 years or 36,000 miles. Your truck is likely more than a year and 12,000 miles past the provisions of that warranty. You were expecting what? Perhaps there is a misconception that contacting Ford Customer Service is some sort of magic bomb shot from the entitlement cannon. There ya go - lets up the ante by coming on line and maligning them.
His complaint is somewhat valid with the known issues thru several model years. Where he ends up short is the time frame for OEM warranty and the overall impact of the fault.
What I don't understand is why Ford(who knows these radiators have been faulty since the inception of the 6.7)doesn't just go back to the table and redesign this piece. Could this be part of the reason Ford is NUMBER 31 in the 2016 JD Power and Associates Reliability Survey?
Because the rad doesn't have defects! The problem is the front end of the truck flexing and braking the rad. Look on YouTube there is some video explaining the problem.
Man that sucks. Regardless of what is said in Ford's reply, many on this site have had success with radiator failure assistance. This is a FORD problem, regardless of what the cause is. I am sorry you got no help.
This is one of the things that I really think Ford needs to step up on and extend the warranty period on. No radiator should fail in a few years and they all fail at the same exact spot. If all the failures are in the same crimp area, that is a defective design, not a random part that goes defective. This has been going on even with the 6.4 days and I can't believe Ford has not requested an improved design from the vendor by now.
I've said it before but I'll say it again.. this is one reason why I bought an ESP.. for crap like this that happens that shouldn't. I just don't want to deal with these type of repair bills.
The simple fact that this premature radiator failure issue has been an ongoing and unchained problem for consumers for the last eight model years, ever since Ford dropped the frame horn height to eliminate the blocker beam by switching to hydroforming the front frame rail section... and in eight model years and two sheet metal designs still has not prioritized fixing the problem... And continues to advertise a 100k mile engine with a cooling system that only lasts half as long... Is one of the reasons why Ford lost four new truck sales that I influence.
Well, I just got the "radiator is cracked" phone call from the dealer today. Got a 2013 F250 with 41k miles just fresh out of warranty. Of course, they exhausted all avenues with Ford Service so no joy on warranty repair (I've sent an email to Crystal but no response yet). The bill for the repair is just of $1500 but then they want flush all the coolant and if you really want to keep the truck for a while then need to do the injector clean and transmission flush as well for just over $2400. I'm thinking I paid over $50k for the truck in 2013 and have always had the truck serviced at the proper intervals at the dealer I purchased from......really.....if I want to keep the truck. Not to mention the fact that I've put on air bags and the 50G tank as well as the B&W turnover hitch. I typically keep my vehicles for a long time but man at this price I may have to look elsewhere.....in all my years (35 and counting) of car ownership I have never replaced a radiator. I mean I got a stupid Toyota Avalon beater with over 265k miles and I don't remember the last time I even changed radiator fluid.....
Well, I just got the "radiator is cracked" phone call from the dealer today. Got a 2013 F250 with 41k miles just fresh out of warranty. Of course, they exhausted all avenues with Ford Service so no joy on warranty repair (I've sent an email to Crystal but no response yet). The bill for the repair is just of $1500 but then they want flush all the coolant and if you really want to keep the truck for a while then need to do the injector clean and transmission flush as well for just over $2400. I'm thinking I paid over $50k for the truck in 2013 and have always had the truck serviced at the proper intervals at the dealer I purchased from......really.....if I want to keep the truck. Not to mention the fact that I've put on air bags and the 50G tank as well as the B&W turnover hitch. I typically keep my vehicles for a long time but man at this price I may have to look elsewhere.....in all my years (35 and counting) of car ownership I have never replaced a radiator. I mean I got a stupid Toyota Avalon beater with over 265k miles and I don't remember the last time I even changed radiator fluid.....
Your dealer isn't using lube are they?? I mean you need to be a MUCH smarter owner and read your owner's manual that covers the service intervals. Then ask them to show WHY the services are needed.
After working with Ford Service, my $1500 radiator replacement will come in right at $500. I am supposed to pick up the truck tomorrow so we'll see how things work out from there. Hopefully I'll get more than 40k on this new one......
I have my own thread going, same problem. 2013 F250 50,900 on the clock. Primary system radiator leaking from the driver side plus had water pump failure (fixed under the 100k warranty). I'm hoping FMC will step up and help me out, but seeing the OP got the shaft makes me hear nails in the coffin. I wish all these radiator failure threads were consolidated to 1 sticky thread.
Scary thing is that we members on this forum are but a small subset of the total owner pool for these trucks since 2008. I wonder how many in total have failed, and of those, how many owners just forked over the $1500-$2000 to fix it. For a $60K or more truck to suffer an issue between the first 50-100K miles and that ends up costing you 3% of your retail price to fix, and it being a know issue for almost 8 years now, seems like an injustice on the ownership pool by Ford. But it seems we condone it by buying new trucks. ;-(
We not only condone it, we defend it.
We defend our purchasing decision. We defend our resale value. We defend Ford.
We defend our American brands as if we were defending our Country, even though ample evidence has accumulated over the last 40 years that confirms the greater reliability of Japanese brands overall, even when built in America, that far exceeds that of any American brand, regardless of where built. That consistent phenomena stems from a top down principle of leadership. It grows from a pattern of administrative decisions and business philosophy, not simply a country of origin.
So we rally behind Ford's sloth in addressing this kind of long running issue. We support the profit principle that promotes partial participation by provision of parts only for those squeaky wheeled customers who complain, rather than a comprehensive redress of the issue for all who are similarly situated.
In all probability, the problem probably doesn't happen to everyone. Some owners may turn up a steep driveway, and as such the lowered frame horns of their front hydroformed frame section may daily torque the rad support structure which propagates stress to the tank to core junction. Some owners my operate regularly on jittery unpaved roads. On the other hand, some may traverse 200,000 miles of smooth interstate travel, and never have a problem, because their operation conditions never tested the inherent inadequacy of the design that obviously cannot withstand ALL normal operating conditions.
So why lose money to fix all, when only some need fixing? And so the justification goes, that we defend with our purchase dollars, and with our bleed Ford blue buy American rhetoric. Can you really blame Ford for not bothering?
I used to be one of those die hard Ford guys but I had back to back nightmare trucks and had to actually hire an attorney to get what should have been a no brainer warranty issue repaired on the second one.
I still own my old reliable 1999 F350 dually I use for a landscaping side business but my daily driver is a 2014 Ram Cummins which has only been to the dealer twice since I bought it and they were for recalls.
A decade ago I would have thought I'd be elected President of the United States before I'd buy a new Ram (or GM diesel for that matter). I was as loyal to Ford as anyone on this forum, but they lost me. Two Rams since my last Ford have been as reliable as my 7.3 Powerstroke...
Hammer, the likelihood of you becoming President of the United States is not that far fetched, given the field of candidates who have tossed their hat in the ring. But the likelihood of Rams becoming more reliable recently than in the past is the predictable result of a decision made by the leadership of the Ram brand, and a management directive to the subordinates who supply and build the products bearing that brand. There is a very visible goal afoot over there, that manifests itself in not just features and functions, but in changes and choices that stem from the top down.
No man made part is infallible, but every failure is an opportunity for Ford to build brand loyalty by standing up to address the fault proactively. Toyota did just that with the gas pedal floor mat issue. Ford could do that with this radiator issue. When fathers stop driving Fords, so will their sons. So when Ford ignores a customer concern today, they potentially ignore two generations of customers into the future.
Many less of them sold and mostly to fleets. Fleet drivers are less likely to be poking around here. I can't tell you whether the vibration characteristics of the different motors are part of the problem.
Sure is an issue. Speed bumps set at an angle, concrete parking lot entrance aprons will blow them out. Frames are a flexin. The new boxed in model will rot out inside of 10yrs.
Publicly trade company, It starts from the top down. More and more are flipping over to Dodge. I have been seeing it since '04. All the mishandling of customers and unaddressed major Powertrain issues have cost them greatly.
So how do we turn around a systemic issue over a decade old?
And yet they continue to have record sales and record profits. Hmmm.. ever stop to wonder that these issues aren't as big as YOU make them out to be continuously on the forums??
The Ford non-customer-service issue will not be reconciled. There's way too many lazy minds that accept whatever poor quality or service they're offered.
It's always a constant education for a lot over here, isn't Arcticdriver?
Blownsmoke, Google: Maryland dieselnick not all trucks have this.
I don't make statements that all trucks have this issue. I'm 32yr. diesel and hydraulics. Govt. to fleets to homeowners, published before there was an Internet, cracked six figures at 22.
You are a fuel broker, right? Probably pays very well but it does not put you in my arena.
Why attack he guy who got it right? Why if I was not, but am and it's as its documented, would you go after someone like that? You were taught manners, I assume.
Insecurity does not warrant bad manners nor does having a lack of advanced diesel experience spanning over 3 decades.
If you fail to understand valves dragging is not acceptable and is part and parcel to what's going on, If you do not understand how thermal dynamics, if you have never even heard of bell mouthing, on and on,ect. Ect., it is not my fault.
If your that uneasy with your truck get rid if it, tens of thousands upside down? dealer won't consider trade till regen is witnessed?
All not my fault.
Essay was dead on. 4 customers in the vetted core cause fix with tens of thousands of trouble free miles...Check
You've called me everything under the sun, it's wrong, against the rules and it's the same as a shop class mechanic talking back to ummm ME!! You have no idea the opposing levels we are on and that's ok as I'm often up late helping those on the same level as you for free of charge. They however do not act and speak as you do so I'm happy to help.
WOW, you are rambling on and none of it is making sense (has nothing to do with me). Don't blame your IPAD for not being able to use proper spelling and/or grammar. And excuse me but "You've called me everything under the sun"??? Actually for the most part I completely ignore just about every one of your posts and have done so for MANY months. I don't believe I have EVER called you a name on here so lets get your facts straight please. If I wanted to, I could tear your post apart but that does not solve anything.
Frankly I am tired of reading just about every one of your posts on here in which you make it sound like the majority of Ford trucks have issues. I am not the only one on here as well as the other forums that feel this way. How about you take some time and reread your replies in most threads and you will see exactly what I am talking about.
And don't try to say that I'm a Ford fan boy who defends everything about them. I have publicly posted many times that their are things that Ford can't defend and needs to step up. One of them is the radiator issue... there is no excuse for this to continue.
They have a new TSB out for the jackhammer. NO ONE including yourself can say whether this will or will not work. You continuously say the jackhammer is making piston to valve contact. I've yet to see ONE person on here say they had to have their pistons and or motor replaced due to any damage from this issue. NOT ONE. NOT ONE motor trashed from this issue on the forums.
EGT sensors - They updated the software to prevent shut down if one fails. They have also just extended the warranty on them for 11 years or 120,000 miles.
Maybe, just maybe you should ask yourself why people have such issues with your posts and why other forum(s) have banned you.
Why would stiction blow a 6.7 piston? Where did I say that? I didn't.
Regarding trashed motors and what did and did not cause that failure,,,,, how many failure analysis have you performed professionally?
Audits?
Ok, that's up there with the other member who thinks at 1/16th of throw, 400lbs of pressure are pulling that valve closed. Same person thinks a lot of other erroneous things.
Well this has gone off course so closed it is.......fftopic:
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