The driver's side folding mirror gave up the ghost at 33,000 miles and JUST less than 3 years. Ford corporate is giving my dealer the runaround: my rep has been out several times to take pictures and fine detail the mirror on a truck that just came out of the car wash. They are looking for impact damage that is obviously not there. What Ford effectively is doing is waisting my day as I wait for them to greenlight my warranty repair. :thdown:
Mine won't extend. Once I pull it out about and inch it will. Stripped gears I bet.
And something hit my drivers side and it had to get replaced. $1200 for the Memory etc. one's.
There is a fix one guy did on them here if it helps...Power Fold Fix for $5 - Ford Powerstroke Diesel Forum
The prior-approval process for all interior and exterior trim parts, mirrors and lights the end result of the culmination of many years of warranty abuse. You have no idea how much time is wasted in the process and we often see customers become just as frustrated as us. But, it is what it is and there is no way around the process. The unfortunate thing is that sometimes a legitimately failed mirror gets denied. I am not saying that any of this is the case here... just explaining the process and that I feel your pain. I have always been shocked at the price tag of these mirrors despite the fact that it is a pretty complex assembly with a lot going on.
The system is flawed no doubt. When I worked at a dealer a woman brought in her Mustang claiming the black leather on her passenger seat was "faded from the sun". After looking at the seat it was obvious that something had been spilled on it. The service director took photos of the seat and emailed them to Ford, adding that it appeared to him that a spill had occurred and that the vehicle had limo tint on the windows. Ford approved ordering new leather seat upholstery!
The dealership called because they just received the assembly. I will get it installed later this week. This will be my third trip to the dealership. The first trip I tried to show them that they needed to order the mirror assembly, but I was rebuffed in such a way that I assumed they had the part in stock and would replace it once they got Ford's green light when I cold leave it for a few hours. The second trip was 2 hours of my dealership and corporate sharing photos. The next trip . . . Who knows. I am getting fed up and hope that this will be the final trip to resolve the issue regarding a mirror. If I extrapolate on task difficulty, how many months does it take to replace a warrantied motor?
My mirror has the tiniest scuff on it but I was denied. Sometimes the mirror works and sometimes it doesn't. There is absolutely no reason for denying replacement other than Ford is trying to make up the losses on the sick-o and then the sick-four debacle.
And yes I got Crystal involved back when it was denied and she turned out to be just a Ford mouthpiece.
That was my experience too on a bad wheel. She puts you in touch with the people that tell you no.
The 2nd dealer I took mine to said that the system they have in place is terribly flawed. With my wheel (as it is with these mirrors) is they send digital images to some nitwit that decides if Ford will warranty a defective part or not. The 2nd dealer even submitted the claim twice because the service writer agreed it was a defect and should be covered. Something that is obvious when you're standing there looking at is not so clear in a one-dimension image. A pretty crappy way to treat a customer.
The mirror has finally been replaced. This is the second warrantied item I have had to deal with (the first was a bad thermostat) and in neither case a local dealership had the parts on hand nor could I get the issue resolved in one trip (and in the same week). The 2012 F350 is the best truck I have ever owned and/or driven, but I am afraid that I can't say that about Ford service (which isn't terrible, or even bad, but has a lot of room for improvement).
I was an assistant service manager at a Lincoln/Mercury dealer in 1976(yes, that was a long time ago)and warranty claims fell under my job description. We knew what was a warranted item and what was not. If it was not and we warranted it anyway, the dealer got charged for the part and repair. So we learned what we could do and what we couldn't. But we didn't have to take pictures and send emails and generally waste the customers time. We either handled it or we didn't. The customer knew in short order if it was a warranty item or not. I don't know why they took the authority from the dealers to begin with, it's just pixxing of the customers. If the dealer screws up let them eat it, but take care of the customer!
I worked in warranty repair and had the same observations. To please the customers, a lot of time we would do the work and not even submit the paperwork because we knew it would be denied. That is why most if not all dealers have to lie to get paid. Submit false work done, ect. Otherwise dealer eats all the labor and parts. I can see their point in being 100% sure Ford will pay before doing anything. The fact these trucks need more warranty repairs than any truck ever built, and every repair is time consuming makes it all the more important to try to deny many as possible. $1200 for a mirror? Now that is ludicrous. They don't want to pay? Big surprise there.
Driver Side Folding Mirror & the lies from the Dealer
I had my 2012 F-350 King Ranch driver side mirror begin to fail opening and closing so I took it to the Dealer while we were still under warranty for the truck. I left it with the dealer that entire day and when I returned was told and shown pictures that the mirror had a dent and would not be covered. I was late and in a hurry so I had to go but the picture the dealership service assistant manager had shown me was burning in my mind. I get home and take a closer look and no way in hell was the picture he shown me the same mirror. I called immediately that evening before they closed and said I would be there tomorrow first thing in the morning to discuss this. The next morning I get back down to the dealership and talk to them and the assistant manager is now immediately accusing me of calling him a liar. I said look at the mirror and show me where that huge dent is in the picture he had shown me the night before and which he used to submit the claim to Ford HQ (whatever place they sent it too). I also asked him to resubmit the claim and take new pictures and the new pictures he took with his cell phone like he did the night before were entirely different and the mirrors had no dents or damages. Hence yes I'm calling you a big LIAR!! Needles to say he said he would resubmit but he said it is too late and cannot be fixed. At that point my frustration hit a place where I had to leave before I lost my temper with this jerk! I don't have time to waste on this and thought I would take it up via email and the service manager. That said they never provided me the place I would like to call at FORD to get this resolved. The driver side mirror still does not work and that is where I'm at now and the 3 year warranty has expired. No longer going to that Dealership and may never buy a FORD again...
My ask to all experiencing the same terrible service and who may have information as to who to contact at FORD to get this resolved to please let me know.
...My ask to all experiencing the same terrible service and who may have information as to who to contact at FORD to get this resolved to please let me know...
One has to wonder when FORD will admit their mirrors are junk!
My 2012 has just over 40K miles and BOTH mirrors have failed and were replaced under extended warranty. (mileage low but past the 3 years)
When the dealer replaced the driver's mirror, the replacement was as defective as the once just taken off, so I had to wait a day for another mirror.
As the cost in Canada is $1800 a mirror, does FORD really think we will be happy with this performance?
I agree.. how much more would it really cost them for a metal gear instead of plastic. Mine haven't failed yet but I use mine constantly every day going in and out of my garage. Fold in to back in, fold out to see how far back I can go, fold back in so my wife can walk by.
At a minimum it is 4 times every day just because of my garage let alone parking lots etc. Granted I'm covered for 8 years but at that expense to Ford, for a dollar or two more, they could have the gears metal and not have another issue with them.
I'm curious. Why don't people say the name of the dealership they're dealing with when they have issues like this. If I had false pictures sent in for a warranty issue and had actual proof this guy did this I would be saying the dealership name as well as the employee who did this.
how would that cause legal action? I actually had a service writer at MAK HAIK ford tell me to start a manual regen all I needed to do was push the exhaust brake button. This is not slander, accusations or anything else. He said those words to me in front of several PSD owners that all had the same reaction I did.
I am in for another warranty repair and get to enjoy a repeat of the same lackluster service. My 2012 F350 generated a P242A code (the "famously reliable" exhaust sensor that used to abandon drivers on the side of the road). Between the dealership and corperate, they have managed to drag out a simple issue into an all day event. I only have 43k on the truck and I have managed roughly 1 warranty repair every 10k or so. I really enjoy my truck but I continue to be surprised by all the minor issues that crop up on a so-called heavy duty truck (that is not abused). Ford already lost a sale on the wife's new vehicle. I am less than confident that when the time comes to replace this truck I will purchase another Ford diesel.
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