Funny thing I noticed in all of these posts here are... Customer service directs the owner to the dealer... Dealer then directs the customer home. I guess that's how Ford's circle of life goes... Send the guy home saying nothing is wrong a few times and he will learn to live with the issue.
Ford, stop telling the owner to take it to the dealer. Start telling the dealer to have techs that know about your damn product and then have their stupid software updated to perform proper updates to your product. Can this be a hard thing to do??
Educate your dealers first... Telling your customers that they don't know how to drive is the most immature thing a dealer that's representing you can do.
Even Cory is like screw this.... And he left to other projects. Welcome Crystal...