Originally Posted by FordCustomerService
I want to touch base with you and see how things are going with your truck. Is it back home with you now?
Thanks for offering up advice for SDtrucker, everyone!
Crystal thanks for checking and I would also like to thank everyone for their advise as well! Thanks lincster for telling me to read. I read the diesel supplement again and found some interesting stuff. I guess it's a case of no matter how times you read it, you always find something new.....
I do have my truck back. It was the low fuel pressure switch they say. They replaced it and the invoice says:
"Verified low fuel pressure light on. Perform KOEO test, found no codes. Check oasis, no related SMS or tab. Check connector and found fuel in sensor and connector biased. Replaced fuel pressure sensor and connector. Road rest and retest, ok at this time."
It was covered under warranty.
I also need to add that the diesel supplement states that the "low fuel pressure" indicator essentially means that its time to change the fuel filters. I brought this to my advisors attention and she was not aware of this fact(maybe the fuel filters were the only thing wrong and replacing the sensor was incorrect, but the indicator is not coming on anymore, so I may never know). I also asked if they changed the fuel filters and she said no.
Now I have an ongoing problem related to this and maybe you can help me crystal. I have the ford ESP premium maintenance plan set for 5k intervals. The problem is that the diesel supplement for my truck states that I should replace the fuel filters at a "minimum" of 22,500 miles and the dealer says that the ford scheduled maintenance plan for my truck that comes up in their oasis system says to change them at 20k, 60k, 100k and 120k. Since it comes up in their system like this, my expensive ESP plan does not cover the cost except at these specific intervals. Therefore if I want them replaced more frequently than their oasis system says, I have to pay for them out of pocket. I was told when I purchased this plan that I would not have to pay for anything except tires. That everything is covered including all scheduled maintenance. Hence the reason for the large purchase cost. My service advisor agrees with me and has talked to ESP to get a solution. She is waiting on a response from upper management.
I have called ford ESP myself and they tell me that everything is covered according to the owners manual and that the dealership just needs to call them to verify it. But, when the dealership calls them, they get another story. I'm lost.
I mean if everything is not covered and I was told that it was, why would I have bought this. Why would ford have a service plan that goes by a different service schedule than the owners manual? This is questionable to me and everyone that I have spoken to at the dealerships and still no solution.
Anyone else having this problem? Any suggestions?