'11-Up General QuestionsGeneral questions related to 2011-Up Super Duty trucks. If it doesn't fit the other categories, post it here. Gas engine discussion that pertains to all models is allowed. Specific gas engine questions should use the Gas Engines forum.
Thursday, driving down the road.. radio flashed Subscription Update, and cut out. Called Sirius, they tried multiple resets.. nothing. I cant get the preview on channel 184 to work either. Tried several resets from Sirius, etc, to no avail.
Anyone else's radio go out after this Sirius update? They said I should take it into the dealership.
Nope. I've had XM then Sirius for many years. Never had that issue.
My `08 Super Duty would be playing normal then stop and say ACQUIRING SATELLITE for a few seconds and then start playing again. This would happen with absolutely no obstructions overhead, Even driving down an interstate. I took it to Ford asking them to check the antenna connection. They said all was OK. My `12 works fine.
2012 F-450 Lariat. Golden Bronze over Beige. 25K Ford (Reese) 5th wheel hitch, Pace-Edwards Full Metal JackRabbit cover, Grover Stutter-Tone Air Horn.
Full time RV'er Pulling a Newmar 5er weighing in just under 18K.
Me too exact same issue, happened last Thursday, got the subscription message then about 6 hours later got the Channel unsubscribed or something with green ok button. Sirius now locked up on that screen cant change channel. Going to pull fuses and see if I can get it to work after boot.
Check this forum as there have been several instances of this happening. Some required radio replacements via FORD while others, if I recall correctly, had a module replaced. Anyway it can be frustrating. Good luck. My radio had to be replaced and all has worked fine since then.
__________________ 2011 F-350 Lariat FX4 Crewcab, SRW, LB Two-Tone Golden Bronze Metallic/Pale Adobe Metallic, Adobe Leather Interior, 6.7L, 3.55 elocker, 20" Michelin LT275/65R20E Tires, 11500# GVWR, Lariat Ultimate Package, 5th Wheel Prep Pkg, Engine Block Heater, ARE Tonneau Cover, Tailgate Step, Universal Garage Door Opener, Upfitter switches, Navigation Radio, Ranchhand Bumpers front and rear, Ford Vent Visors
I have had this happen 3 times on my 2011. The first time I called Sirius and they had to shut down the entire radio and and reboot it. Sending a refresh signal did not work. The second two times they said there was nothing they could do and told me to take it to the dealer. After arguing and asking to speak to Sirius supervisors, they finally did the same process (shut it down and reactivate) for it to come back.
Do not let them tell you take it to the dealer for a new radio! It can be fixed via Sirius customer service with persistence.
Yes...Sloo is correct. Happened to mine awhile back and it took about 6 or more times of cycling the key on/off and the rep trying the reset from their end. It took about 30 minutes on the phone with the tech but finally got it back. It's been fine since then. Now if something else is going on that is more complicated with a radio.....it might need to be looked at at a higher level.
2011 F250 King Ranch Crew 4x4 Short Bed, White/Gold
This happened to me around the same time as the OP, something was wrong with the OTA update they pushed. FYI you can just pull the SYNC fuse from the panel in the passenger-side kick panel and reset the unit that way without having to disconnect batteries and reboot everything else too. It just takes a minute to do.
2013 F350 Lariat 6.7L, CC LWB SRW, Ruby Red with all the trimmings.