Sirius XM Radio stopped working - Diesel Forum -
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post #1 of 11 (permalink) Old 05-11-2013, 11:20 AM Thread Starter
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Sirius XM Radio stopped working

Thursday, driving down the road.. radio flashed Subscription Update, and cut out. Called Sirius, they tried multiple resets.. nothing. I cant get the preview on channel 184 to work either. Tried several resets from Sirius, etc, to no avail.

Anyone else's radio go out after this Sirius update? They said I should take it into the dealership.

Anyone had problems like this before?
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post #2 of 11 (permalink) Old 05-11-2013, 04:51 PM
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Nope. I've had XM then Sirius for many years. Never had that issue.

My `08 Super Duty would be playing normal then stop and say ACQUIRING SATELLITE for a few seconds and then start playing again. This would happen with absolutely no obstructions overhead, Even driving down an interstate. I took it to Ford asking them to check the antenna connection. They said all was OK. My `12 works fine.


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Last edited by jss35lksa; 05-11-2013 at 04:54 PM.
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post #3 of 11 (permalink) Old 05-12-2013, 11:35 AM
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Me too exact same issue, happened last Thursday, got the subscription message then about 6 hours later got the Channel unsubscribed or something with green ok button. Sirius now locked up on that screen cant change channel. Going to pull fuses and see if I can get it to work after boot.
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post #4 of 11 (permalink) Old 05-14-2013, 02:24 PM
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SiriusXM Help

Hi everyone-

If you're experiencing your radio not updating, could you please send us an email with your contact information to, so we can help with this.

In the email, please include the name on the account, a phone number, or email address we can reach you at, and the model and year of your vehicle.

SiriusXM Digital Care Team
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post #5 of 11 (permalink) Old 05-14-2013, 10:12 PM
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Check this forum as there have been several instances of this happening. Some required radio replacements via FORD while others, if I recall correctly, had a module replaced. Anyway it can be frustrating. Good luck. My radio had to be replaced and all has worked fine since then.

2011 F-350 Lariat FX4 Crewcab, SRW, LB Two-Tone Golden Bronze Metallic/Pale Adobe Metallic, Adobe Leather Interior, 6.7L, 3.55 elocker, 20" Michelin LT275/65R20E Tires, 11500# GVWR, Lariat Ultimate Package, 5th Wheel Prep Pkg, Engine Block Heater, ARE Tonneau Cover, Tailgate Step, Universal Garage Door Opener, Upfitter switches, Navigation Radio, Ranchhand Bumpers front and rear, Ford Vent Visors
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post #6 of 11 (permalink) Old 05-15-2013, 09:58 AM
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I took mine to a local dealer and they disconnected the batteries and rebooted the truck. We were then able to reactivate and all is working.
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post #7 of 11 (permalink) Old 05-12-2015, 04:40 PM
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'13 F-250 Sync frozen in the middel of a Sirius Update

Has anyone else had this problem? I have called Sirius 3 times and all I get is folks in the call center who know nothing.

Any help would be appreciated.


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post #8 of 11 (permalink) Old 05-12-2015, 06:59 PM
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Originally Posted by Carlser View Post
Has anyone else had this problem? I have called Sirius 3 times and all I get is folks in the call center who know nothing.

Any help would be appreciated.


Hey Carlser,

Let me know which system you have and I'll be happy to provide you with some troubleshooting steps: How to identify your SYNC version | SYNC Help | Official Ford Owner Site



p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordTrucks @Ford
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post #9 of 11 (permalink) Old 05-13-2015, 11:11 AM
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I have had this happen 3 times on my 2011. The first time I called Sirius and they had to shut down the entire radio and and reboot it. Sending a refresh signal did not work. The second two times they said there was nothing they could do and told me to take it to the dealer. After arguing and asking to speak to Sirius supervisors, they finally did the same process (shut it down and reactivate) for it to come back.
Do not let them tell you take it to the dealer for a new radio! It can be fixed via Sirius customer service with persistence.
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post #10 of 11 (permalink) Old 05-18-2015, 12:26 AM
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Yes...Sloo is correct. Happened to mine awhile back and it took about 6 or more times of cycling the key on/off and the rep trying the reset from their end. It took about 30 minutes on the phone with the tech but finally got it back. It's been fine since then. Now if something else is going on that is more complicated with a might need to be looked at at a higher level.


2011 F250 King Ranch Crew 4x4 Short Bed, White/Gold
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post #11 of 11 (permalink) Old 05-21-2015, 11:56 PM
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This happened to me around the same time as the OP, something was wrong with the OTA update they pushed. FYI you can just pull the SYNC fuse from the panel in the passenger-side kick panel and reset the unit that way without having to disconnect batteries and reboot everything else too. It just takes a minute to do.

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