Dealer only put 5 quarts in my TRUCK!! - Diesel Forum - TheDieselStop.com
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6.0L Power Stroke Engine and Drivetrain Discussion of the 6.0L Power Stroke diesel engine and drivetrain in the 2003-Up Super Duties and Excursions. No gas engine discussion allowed except on transmissions and drivetrain that pertain to all models. Please confine discussion of topics in this forum to those items that are specific to the 6.0L Power Stroke engine.

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Old 11-25-2008, 12:25 PM   #1 (permalink)
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Dealer only put 5 quarts in my TRUCK!!

IN august i went to the ford dealer got my oil changed, left and noticed my truck acting funny, then it starting stalling. Took it back they told my they drained some water thing and maybe an air pocket got in there and just run it real hard to blow it out. SO did, ran it real hard for about 2 hours, it kept stalling and stuff was grinding and makin wierd noises. Finally i decided to chekc the dip stick, it was dry. Took it back made them fill it in front of me and it took 10 more quarts, so there was only 5 in there. They said it should be fine. Well i sent my oil to caterpillar for analysing and it came back that i had antifreeze in my oil, all metal counts were normal. I looked at my oil filter and it looks like glitter in there, metal particles everywhere. Is this normal? Can not having enough oil and running it hard make something break down in which antifreeze would leak in. Service Manager said small shavings are fine and would only be concerned if they were bigger particles. He also said antifreeze problem would not of occured from not having enough oil. Any help is appreciated!!!
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Old 11-25-2008, 12:38 PM   #2 (permalink)
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They should give you a new engine. It could of caused your head gaskets to blow and who know what else. I would be pretty ticked off to put it nicely. Make sure you document everything and go back to them and insist to get it fixed. If they are not willing to do this I would seek legal advice.

Last edited by galexander; 11-25-2008 at 01:09 PM.
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Old 11-25-2008, 02:42 PM   #3 (permalink)
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I'd be fighting for a new motor. Yours is FUBAR now.
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Old 11-25-2008, 02:53 PM   #4 (permalink)
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I'm surprised that the truck ran with only 5 quarts in it, I wouldn't think that would be enough for the HPOP to build pressure to fire the injectors??

Either way, I would demand a new engine also, you should see no flakes of metal in the oil
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Old 11-25-2008, 02:55 PM   #5 (permalink)
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New engine. I wouldn't entertain any other solution. Rings, bearings and fuel system all took a HUGE beating by running it that way.
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Old 11-25-2008, 05:40 PM   #6 (permalink)
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Take it back and insist they determine where the shavings are coming from. If you keep driving it they will just say you did something to it and it has nothing to do with them.
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Old 11-25-2008, 06:01 PM   #7 (permalink)
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Metal shavings are not fine! If the truck is off-the-lot brand new it's common to see some of those in the oil for the first batch or two of oil as the machining artifacts get worn off, but after that you should not see free metal in the oil. I'm glad the filter caught it, but that grinding sound was likely the beginnings of oil-starvation-related engine failure. As the bearings run low on lubrication, they will start to gouge and wear, which in turn digs into the coating on the crankshaft. The same thing can happen on the camshafts. Running it hard only generated more heat and compressive force between the metal surfaces which you likely didn't have the lubrication to handle. These trucks have 15qts for a reason. I could see running a few quarts low not being a big issue, but 10 quarts low is a major problem. I wouldn't be surprised if the oil pump couldn't even keep a solid flow.

The only way to know for sure is an engine teardown to inspect the bearings and shaft surfaces for wear, but I don't think any mechanic on here is going to tell you it's all good now just because they put oil back in. The damage is done, and it's really just a matter of time before you get to see the inside of that engine by way of a rod through the case (likely while you're running at 70mph down the highway).

Start documenting everything - times, places, conversations. Don't drive the truck, and go above that service manager's head immediately. At a minimum they just bought you an engine inspection/rebuild of any part lubricated by engine oil (including the turbo).
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Old 11-25-2008, 06:46 PM   #8 (permalink)
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Dan..hold on..1st..welcome. Now..

I assume yours is a 6L? What yr. & how many miles on it?

I'm not a tech. maybe one will chime in. More thoughts to consider. OEM spec. calls for 15qts with o/f chg. You saw 10qts added..which means..5qts. short. Not all oil drains out..close to 1qt. remains in res. Meaning..close to 6 qts. in e. So...

If you actually ran it hard for 2 hrs. makes me wonder..is almost 6qts. of oil enough to protect vitals during that time? I'm thinking some accelerater (premature) wear/tear has certainly occured (as mentioned) But, how much is the big Q? You can drop the bottom end to take a look see for starters. Also wondering about turbo etc.?

Metal shavings can/do occur. Various reasons why. Shows up in o/f...shows on mag. pan plug. If you've never done o. change you probably wouldn't have a clue. Except..this time your told..now your wondering for good reason.

Your OA said..a/f in oil. How much? What caused..i'm not sure? Potential problem..done by others AFTER you left dealer. Do you have r/o showing 10qts oil added..date & mi.? Look for updates. Good luck!
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Old 11-25-2008, 06:47 PM   #9 (permalink)
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OMG! that's why I change my own oil. fight this tooth and nail my friend!!!
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Old 11-25-2008, 07:13 PM   #10 (permalink)
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"IN august i went to the ford dealer got my oil changed, left and noticed my truck acting funny, then it starting stalling."

That's a good sign of the bearings and or pistons freezing up from lack of lube. These engines operate more on lube volume than pressure . At idle, not enough power to overcome that, results in stalling .

"Service Manager said small shavings are fine and would only be concerned if they were bigger particles. He also said antifreeze problem would not of occured from not having enough oil. Any help is appreciated!!! "

You didn't say if this was the 1st oil change . Was it ? You may get a few fine particles in the filter if it was . The engine part's go thru rigorous washing cycles before assembly. The way they are machined, about the only particles left would be in the oil galley's and that's unlikely .

I'll bet that oil temp was way over 300* F

That service manager was covering up for someone . The guy who changed your oil more than likely was not a mechanic but a low paid laborer .

Had a Ford lease service contract, stopped in Gallup NM on way to Calif. for 16K service, am I glad I checked them out after. Neither oil or air filter had been changed and was 2 Qts. low. Show's to go you, check em out.

Is the truck is still warranty ? If not I would demand a new engine at least a long block exchange. Maybe new heads also, might be cracked.
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Old 11-25-2008, 07:18 PM   #11 (permalink)
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Quote:
Originally Posted by cosmophonic12 View Post
OMG! that's why I change my own oil. fight this tooth and nail my friend!!!
I hear that!! Have a friend who took his to the dealer and they never drained the oil put on a new filter and filled 'er up!Should've seen the problems that caused.
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Old 11-25-2008, 08:09 PM   #12 (permalink)
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Did you get any kind of paperwork from the dealer stating what they did each time? Paperwork will enable you to grab ford by the small hairs to get this fixed. You need to have that shortblock exchanged at a minimum but preferably a longblock/complete engine. Running with that little oil going to the motor with the amount that is used by the motor for the injectors and other engine components will definitely cause damage very quickly.
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Old 11-25-2008, 09:38 PM   #13 (permalink)
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The problem is, this is not a Ford problem but a dealer problem. Each dealer is independently owned and operated and Ford will not care nor get involved. Ford will on the other hand wish you good luck and then promptly hang up on you...
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Old 11-25-2008, 10:10 PM   #14 (permalink)
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Thanks for the help!!!

Yeah everyone i talked 2 including a couple of small mechanic shops said basically all the same things as everyone on here and my truck is an 03, at time of oil change it had 94000 miles on it and was under warranty, after this shortage of oil occured i drove it 3400 miles and had the oil changed again, which had the small glitter like shavings in it, and also when the sample was taken of the oil, but warranty expired. Service manager is just giving me run around, but i know i hard something grinding in there when i reved the motor up cuz i ran it 3500-4000 rpms over and over like they told me even though it kept stalling, oh well i have an appointment with an attorney tomm. Someone will pay for a new motor, at least i hope. I do have a paper from them stating they had a pump malifunction and they had to add 10 quarts. Could them not putting enough oil in there explain the antifreeze in my oil?
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Old 11-25-2008, 10:57 PM   #15 (permalink)
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metal in the fileter like that is not good at all. I am an aircraft mechanic and even during an enging break in you should see minimul metal in the filter. If there is any metal found in a filter on an aircraft, it is reason to do an engine overhaul. There is no way that 5 qts of oil was enough oil, and I am certain that you have major engine damage. Fight it, they should be paying for a new engine.
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