Computer "reset" and Ford dealer rip-off - Diesel Forum - TheDieselStop.com
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99 & up 7.3L Power Stroke Engine and Drivetrain Discussion of the 99 & up 7.3L Power Stroke diesel engine and drivetrain in the 1999-Up Super Duty trucks and Excursions. No gas engine discussion allowed except on transmissions and drivetrain that pertain to all models. Please confine discussion of topics in this forum to those items that are specific to the 7.3L Power Stroke engine.

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Old 06-05-2005, 09:53 AM   #1 (permalink)
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Computer "reset" and Ford dealer rip-off

Hi All,
Here is my little story and how I was robbed by the North Point Ford dealer in Alpharetta GA.
About 3 days ago, I got to the office after a 25 miles drive, and everything was running smooth with my F350 PSD, 2001. Got in the parking lot, and shut off the engine, then I realized that I was almost double parked, and decided to straighten the truck. Well, that was it. The truck would not start! Engine would turn ,but no fuel! I said it may be a bad diesel filter, and changed it. Same result. In the end I had to call AAA to tow me to the nearest dealership (which unfortunately was the one in Alpharetta GA.). I had to take it into a dealership because the engine still has warranty up to 100.000 miles.
So, next day, 2 p.m., no call from the dealer to let me know something. I had to call and they told me that the batteries are dead, and must be replaced before anything can be done. Oh well, mine were almost 4 years old, and I said, do it. Next day: at lunch time, again, no call. When I called them the only thing they have found they told me was a low voltage code P1298. My chip is stock, PMT3. They told me that they had flashed the chip with the latest F350 for 01 update version 12A650A - for PMT3 type. No other part was found to be faulty, and no other codes they told me
To make a long story short, I could not take the truck from there until I paid computer reset for 200 $. Now, what I don't know is: was I taken for a ride? or this is something genuine?
Thank you in advance for any advice and help and also wanted to ask: how much a diagnose tester costs (a good one) and if I connect that, does it leaves residual codes? Is there any software that can be used with a laptop?
Thank you again.
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Old 06-05-2005, 10:18 AM   #2 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

mine acted the same way, took it to ford he reflached to 2c3f-df. that was last year, been runninn good. seems to have a little more power
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Old 06-05-2005, 10:32 AM   #3 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

A good code reader for a Ford PSD is going to run from $420,Ebay AutoXray 6000, to $800 for AutoEnginuity's Scan Tool. AutoEnginuity has one for a laptop. The thing with a PSD is that you need the enhanced Ford codes and the cheaper code readers don't have them. I found this out with my AutoXray 2000 code reader. I wouldn't work with mine for that particular reason. P1298 is a IDM failure,IDM: Injector Driver Module The PCM sends a Cylinder Identification and Fuel Demand Control signal to the IDM. The IDM sends a 110 volt signal to the injectors. It then grounds each injector as fuel is required for that cylinder. Fuel Pulse width is increased to deliver more fuel. The IDM sends a feedback signal to the PCM for fault detection. PID: FuelPW Fuel Pulse Width signal from PCM (milliseconds) not low voltage. If P1667 PCM/IDM CID circuit failure Cyl. identification circuit also came up then the IDM needs to be replaced according to the Ford Emmission/Diagnosis manual 7.3L
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Old 06-05-2005, 11:24 AM   #4 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

Do you think then it could be a IDM fault ? Here is what the dealer wrote in the diagnostic sheet:

PERFORM NO START DIAG. STEPS 1-10 SEE ATTACHED SHEET (they didn't give that to me)CODES P1298 PINPOINT TEST FJ FOUND LOW BATTERY VOLTAGE. HAD BATTERIES REPLACED RETEST ALL-PASS-REFLASH PCM TO LATEST CALIBRATION. ROAD TEST OK

I will definitely look for the tester, it is cheaper to have mine than go to Ford. They have told me that nothing had to be replaced, but I am now wondering, what if this happens again? and what if I am on a HWY driving when it does?
By the way, Ford warranty didn't cover a cent, because this was "so called" incidental damage from a battery the was out of the warranty. No wonder sales for Ford and GMC are down the pipe.
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Old 06-05-2005, 12:03 PM   #5 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

You might have been taken for only $100. If it had been engine related warranty repair you would have paid $100 deductable any way. So, $100 for lesson learned isn't all that bad, it could have been much much more!!!

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Old 06-05-2005, 01:39 PM   #6 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

You where taken for a ride the computer is covered under your 5 year 100K warrenty I just posted something about my computer last week. The dealership replaced my computer to fix the problem and only charged me my $100 deductable. I only made it about 5 miles down the road and it went out again. They towed me back found what was causing the short in the computer replaced it and the computer again with anouther new computer and covered it under the original ticket so I didn't even have to pay the $100 deductable again. Go Champion Ford/ Houston TX.
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Old 06-05-2005, 01:48 PM   #7 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

[ QUOTE ]
A good code reader for a Ford PSD is going to run from $420,Ebay AutoXray 6000, to $800 for AutoEnginuity's Scan Tool. AutoEnginuity has one for a laptop.

[/ QUOTE ]

AutoEnginuity's Ford Enhanced package for a laptop is less than half of what you said. I bought mine for under $400. It will do anything you want it to do, except won't do reflashes (probably a good thing).

Recommended and available from one of the site sponsors (can't remember which one now [img]/ubbthreads/images/graemlins/crazy.gif[/img])

I think you should have only been charged $100 for the reflash. Like one of the other posters said, the PCM is covered under the 5 yr/100K mile Engine warranty.

Go back and talk with the service manager. If it was just low batteries, then there was no need for the reflash. If the low battery condition damaged the PCM, then it would still have been covered, because the PCM shouldn't be taken out by low voltage.
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Old 06-05-2005, 03:12 PM   #8 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

[ QUOTE ]
A good code reader for a Ford PSD is going to run from $420

[/ QUOTE ]
I paid less than $300 for mine from Ease Diagnostics and it does everything I need it to do. It is a simple to use, Palm diagnostics program. Paid for itself many times over just on my Fords.
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Old 06-05-2005, 04:18 PM   #9 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

[ QUOTE ]
[ QUOTE ]
A good code reader for a Ford PSD is going to run from $420,Ebay AutoXray 6000, to $800 for AutoEnginuity's Scan Tool. AutoEnginuity has one for a laptop.

[/ QUOTE ]

AutoEnginuity's Ford Enhanced package for a laptop is less than half of what you said. I bought mine for under $400. It will do anything you want it to do, except won't do reflashes (probably a good thing).

I was refering to their bundle. I see that there is cheaper packages that should work. The big thing for the PSD, is the enhanced ford ability.
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Old 06-05-2005, 04:29 PM   #10 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
A good code reader for a Ford PSD is going to run from $420,Ebay AutoXray 6000, to $800 for AutoEnginuity's Scan Tool. AutoEnginuity has one for a laptop.

[/ QUOTE ]

AutoEnginuity's Ford Enhanced package for a laptop is less than half of what you said. I bought mine for under $400. It will do anything you want it to do, except won't do reflashes (probably a good thing).

[/ QUOTE ]

I was refering to their bundle. I see that there is cheaper packages that should work. The big thing for the PSD, is the enhanced ford ability.

[/ QUOTE ]

The "Ford Bundle" as you're calling it which is all you need is under $360 <font color="red"> HERE</font> which is still less than 1/2 of what you indicated. That includes the CAN interface too.


Larry, keeper of the <font color="red"> New revised </font><font color="blue">"little secrets" </font> CLICK HERE [img]/ubbthreads/images/graemlins/smile.gif[/img]
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Old 06-05-2005, 07:59 PM   #11 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

Paul, Ford dealer told me the following story: yes, it would have been covered and pay only the 100$ deductible, but because this is considered an incidental damage caused by a battery which is not under warranty, and because this thing has occurred due to low voltage (bull)then I have to pay it all ! Now, is not about the 100, 200, or even 500$, is the principle of ripping off a customer, when they can. I could not take the vehicle for there, and even told me that if some one else fix it, will void my warranty ! I am talking especially about this dealer in GA - North Point Ford, and I don't think all dealers are like that, absolutely not.
Regarding the testers, I would probably go for one the one on the laptop, but from what I have read on this site, some time back, some testers, leave a residual code, or something that will tell the dealer that some one else looked into the computer. Is that right, and if so, is there a "clean" one ? Thanks a lot guys for all the advice.
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Old 06-05-2005, 08:04 PM   #12 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

[ QUOTE ]
Regarding the testers, I would probably go for one the one on the laptop, but from what I have read on this site, some time back, some testers, leave a residual code, or something that will tell the dealer that some one else looked into the computer. Is that right, and if so, is there a "clean" one ? Thanks a lot guys for all the advice.

[/ QUOTE ]

That's BS. At least as far as the AutoEnginuity goes. Some programmers or chips might, but that may just be Fordspeak to discourage their use.

Sounds like that dealer is one to stay away from.
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Old 06-05-2005, 08:11 PM   #13 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

Yes, absolutely. They have made a quick buck here, but the last one from me, and I was thinking this year to get me a new 6 l. F350...ain't gonna happen.
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Old 06-06-2005, 11:38 AM   #14 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

I agree, never use that dealer again take the extra time and drive somewhere else. And even though I live way down here in Texas let me say thank you for the information on this North Point Ford, if I'm ever up there I know where not to go. You did nothing to the batterys and because it's not a covered part they wont cover the part that is, thats BS. I found out that my original computer fried due to a program in the computer that was already there when I bought the truck used and Champion Ford here in Houston still covered it since I knew nothing about it. Thats called customer service and repeat business, not to mention the fact that I'm putting there name out there like I am now.
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Old 06-06-2005, 12:48 PM   #15 (permalink)
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Re: Computer "reset" and Ford dealer rip-off

Not sure I'm following this. Did you pay $200 just for the reflash or was $200 the total bill for new batteries, diagnosis and reflash ? If $200 is the total for everything including two new batteries, that's not too bad.
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