Some of you may have seen my other posts about the ongoing issue with Gear Vendors. We are at the BBB and Consumer Affair level now. The letter written to the BBB saying quote:
Mr. (my name) greatly differs from most customers in that he rarely drives the vehicle. Vehicles which sit for extended times have low battery on start up and then full field the alternator immediately after the vehicle does start.
I average over 23,690 miles a year. I use the truck everyday. It never sits. Call this misleading or a lie. Your call. What I need information on is his next statement:
This causes two problems for our electronics:
1)If the electronics are started with less the 11.volts our computer can scramble on start up — this explains why a control box can be returned to us and not show a problem (works fine here). A scrambled control box needs to be booted by removing and reinserting the ground lead while the vehicle is running to boot the chip — simply restarting will not boot.
2)If the electronics see a full field alternator which can put out above 14.5volts on the circuit this can damage the internal electronic components.
Can any one with a Gear Vendor post their starting voltage so I can see what to make of this? I appreciate any help. Even those without a Gear Vendor, what is your starting voltage? Just trying to understand if this is a true statement.
Here is how the letter from Gear Vendors is justifying not giving me a refund for a product his company sold and installed, that only worked for a couple times and had over 13 electrical components replaced:
It should also be noted that Mr. (my name) vehicle still runs fine without use of his Gear Vendors when these problems have occurred. He simply does not get the mileage benefit during the driving without the product in use – which is of course why he purchased it and we fully understand that.
Gear Vendors overdrive product will reduce fuel consumption of these hard working diesel trucks by commonly 25% at highway speeds. This year alone, Gear Vendors equipped vehicles will save the planet from more than 20million burnt gallons of fuel put into the atmosphere. A refund to (my name) would just have him using more fuel in the future and is in no-ones interest.
This is what I'm dealing with; any information on the voltage would be helpful in determining why this OD won't work. Thanks.
Mr. (my name) greatly differs from most customers in that he rarely drives the vehicle. Vehicles which sit for extended times have low battery on start up and then full field the alternator immediately after the vehicle does start.
I average over 23,690 miles a year. I use the truck everyday. It never sits. Call this misleading or a lie. Your call. What I need information on is his next statement:
This causes two problems for our electronics:
1)If the electronics are started with less the 11.volts our computer can scramble on start up — this explains why a control box can be returned to us and not show a problem (works fine here). A scrambled control box needs to be booted by removing and reinserting the ground lead while the vehicle is running to boot the chip — simply restarting will not boot.
2)If the electronics see a full field alternator which can put out above 14.5volts on the circuit this can damage the internal electronic components.
Can any one with a Gear Vendor post their starting voltage so I can see what to make of this? I appreciate any help. Even those without a Gear Vendor, what is your starting voltage? Just trying to understand if this is a true statement.
Here is how the letter from Gear Vendors is justifying not giving me a refund for a product his company sold and installed, that only worked for a couple times and had over 13 electrical components replaced:
It should also be noted that Mr. (my name) vehicle still runs fine without use of his Gear Vendors when these problems have occurred. He simply does not get the mileage benefit during the driving without the product in use – which is of course why he purchased it and we fully understand that.
Gear Vendors overdrive product will reduce fuel consumption of these hard working diesel trucks by commonly 25% at highway speeds. This year alone, Gear Vendors equipped vehicles will save the planet from more than 20million burnt gallons of fuel put into the atmosphere. A refund to (my name) would just have him using more fuel in the future and is in no-ones interest.
This is what I'm dealing with; any information on the voltage would be helpful in determining why this OD won't work. Thanks.