How to --- win Vista

[johnm]

How to access the systen restore in vista?

got a bug of some sort i cant get rid of. used 3 dif. virus pgms and still got it.

jm

[chuckster57]

START..ALL PROGRAMS...ACCESSORIES...SYSTEM TOOLS...SYSTEM RESTORE
In that order..you will be able to "pick" your resore point.

[chuckster57]

some "bugs" place themselves in the "recovery" partition of your HHD. If the above directions don't work, PM me and I will be happy to help you.. I AM NOT an expert, but I have been down the road you are on..It can be frustrating but it is fixable

[johnm]

from Acer

Restoration process:

1. Press F2 to enter BIOS Setup during Power-On Self-Test
(POST while the Acer logo is being displayed).
2. Arrow over to "Boot".
3. Refer to on screen instructions to set the first device to "CD-ROM Drive".
4. Press the CD-ROM drive eject button and insert the System CD.
5. Close the CD-ROM tray.
6. Press "F10", then press "Enter" to save the changes and reboot the system.
7. Select Language, press Enter.
8. Select the default which is Hard Disk Fully Recovered, press Enter.
9. Click OK on warning screen stating that the operating system will be installed and data in the first partition will be destroyed.
10. At next screen remove the System CD and insert Recovery CD Disk 1 of 2. Press Enter to continue.
11. Insert Recovery CD Disk 2 of 2 when prompted.
12. Remove Recovery CD, insert System CD and press Enter when prompted.
13. Remove System CD and press any key when prompted to reboot.

If you are unable to complete this process, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays.


In addition, your computer has the capability to reinstall the original factory operating system including all drivers and factory installed software without needing to use cd's, as long as the hidden PQSERVICE partition still exists, and the Master Boot Record has not been damaged.

Please read these directions through completely, before beginning.

*Please note: This will erase all data on the C partition of your hard drive. Back up all important information prior to following these steps. Regular data backup is the responsibility of the customer. If you can’t backup your data for any reason, please contact a local computer technician for assistance. Backup fees are not covered under warranty.*

Do not allow the system to shut down during this process. Plug in the AC adapter if necessary.

There are 2 ways to access the eRecovery feature:

First Method: If Windows will startup

Move your mouse over the Empowering technology widget and click on the eRecovery Manager icon or you may also press ALT and F10 on the keyboard to start the program. Please note: The first time you access the eRecovery feature, you are prompted to create a password. If you forget it then you will have to use the recovery discs to reformat the system.

In the next window look at the bottom of the window and choose Restore

Now choose Restore System to Factory Default

Enter the password you assigned the first time you activated the eRecovery feature. If you do not know this password you cannot continue.

Read the warning and choose Yes or No. If you choose No, the eRecovery will not continue. If you choose Yes, click Next. The restoration will begin.

Second Method: If Windows will not startup (or the first method did not work/would not start)

Turn the system on. As soon as you see the Acer splash screen, press ALT and F10 together, then release both keys.

It should show a screen stating "Starting Acer Erecovery". You will also see a screen showing Windows XP, don't worry, the original operating system that shipped on the computer is what will be installed.

There will be 4 options:

1. Restore system to factory default
2. Restore system from user backup
3. Restore system from CD/DVD
4. Exit

Choose option 1 (if you would like directions for the other options, please let us know)

1. Restore system to factory default

a. Enter the password you created when you first entered eRecovery.
b. Read the on-screen warning and choose Yes or No. If you choose no the recovery will stop.
c. Click Next. The recovery will start.

When recovery is complete the system will startup and you will need to complete the setup of Windows (assigning time zones, user names etc.)

When setup is complete Windows will clean up the files needed to perform the recovery. Please be patient as this process can take a while. After installation, Windows will startup and it will show the desktop with the icons, you will think that it is complete. It is not, you need to wait. Now is when the installation of all the Acer software begins. It will start and stop several times, so you may think that it is complete when it is not. By interrupting this process, you cause it to not install properly and this message on the screen is the most typical result. I would say if it appears to be completed, wait about 15 more minutes, then restart the computer.

If you are unable to start this process or it does not resolve the problem, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays. Please have your serial number ready at the time of your call.


Respectfully,
Acer America
Online Technical Support