tire removal remount - wheels all scratched up - Diesel Forum

guardrail22 · 10-25-2009, 08:19 PM

my front tires wore on the outside shoulders over the first 40000 miles so when I was in for 50000 mi service last week, I had the dealer rotate the tires a demount the two fronts and turn the outside shoulders to the inside.

At the carwash this monring I noticed significant scratching and gouging in the aluminum wheels resulting from the tire work. In addition there is no balance weights (Centramtics work by the way.)

Tomorrow I'm going back to tell them they are buying two new wheels.

Anyone had such an experience. I was told they did not have a tire machine for 19.5 " wheels and had to do this manually.

Charlie98 · 10-27-2009, 09:29 AM

If the shop is set up right, there is a plastic guard they can put over the rim when they spoon off the old tire so as not to scratch the wheel. I would have thrown a fit.

...of course, I'm the guy who makes Goodyear put the 'Wingfoot' logo on the tire right above the valve stem so all my tires are mounted the same.

senix · 10-27-2009, 12:11 PM

I'd have a fit. They should replace them.

boomboom · 10-27-2009, 12:46 PM

Thats just TOTAL CARELESSNESS and un-professional, I'd be ticked off !

guardrail22 · 11-01-2009, 11:06 AM

Sheehey Ford said yesterday they are going to try to "clean" then up and then see if they look good.

If they have to be replaced, the wheels are apparently < 1day away.

The gouges are deep enough that polishing them out will reduce thinkness.

anyone know if the wheels are coated?

boomboom · 11-02-2009, 07:49 PM

I would ASS/U/ME they are. My 01 wheels are still nice and shiny, and if they were not coated somehow you would think there would be some oxidation. I don't know though

guardrail22 · 11-05-2009, 08:42 PM

dropped the truck off this monring and went on to get my silverado rental.

after about three hours the service writer calls and tells me they are putting steel wheels in my tires so I can drive it. They are sending the wheels off to someplace where they strip the coating, fill (I assume heliarc) the gouges, and reapply the coating. Takes 10 days.

Tomorrow I'm having a come meet JC meeting with the sewrvice manager.

senix · 11-05-2009, 09:04 PM

go easy on them...no get out of jail cards here...

unmguy2000 · 11-05-2009, 09:46 PM

I had the same thing happen with my front tires. I was having the venturi system recall done on my '08 and while the truck was at the dealer, I was having the front tires turned inside to outside for the same reason Guardrail did. Got the truck back and the next day I was washing it by hand as usual. I noticed that the passenger side rim (dually aluminum wheel) had 2 very deep gouges in it.

Needless to say, I was very upset as this is a dealer I have used for many years and bought 4 trucks from. Took it to the service manager that I always use and he said they'll take care of it - even gave me a loaner car for free. He said that they have a company that takes care of damaged aluminum rims. I agreed. Called me the next day and said that the rims have a plastic coating and are not repairable. I told him to replace the rim. He said that he couldn't do that for me but instead had already done a Nitro-fill on all 6 tires for free.

There was no way I was gonna live with a nasty looking rim. I went to the dealership's customer relations manager (I've known him for years as I have worked with his wife for 22 years now) and we went to the service dept. He asked why the dealership isn't replacing the rim. Svc. manager said that the rims were over $700 each and they couldn't do that. I said that's not true. I could get one online at powerstrokeshop.com or whatever for about $300 and that's a retail price. CRM asked if this was true and the svc. manager said that he didn't actually look up the price - this was just recollection.

Anyhow, I got a new rim installed on the truck to replace the damaged one and I got a handwashed truck and vacuumed interior. And I also got an apology.

Sorry for the long story.

guardrail22 · 11-06-2009, 09:03 AM

HMMMMMM

so the dealer says he can repair it and the repair place said they can't. I was told the strip it and recoat it.

BTW I called parts dept at another Ford dealer - fronts are $1100.00 each

Jonny mach · 11-06-2009, 09:15 AM

i would never mount a another tire with out a machine. doing it manually is a night mare and requires you to man handle it. I'm not suprised the rim is scratched. But the dealer never should have done it, and just said it can't be done.

guardrail22 · 11-08-2009, 09:43 PM

or mayb e spend the added ten minutes to actually find the attachment for the tire machine.

We'll see. Theyve sent the wheels off to their rebuilder.

guardrail22 · 11-15-2009, 05:38 PM

wheels still at recon company

spoke to service manager. Told him I was VERY skeptical. Didn't appreciate that fact that they didn't step up and order new.

He said those aren't new. I said they were unitl your guy gouged them up.

senix · 11-15-2009, 08:15 PM

you may have to show him your build date on the truck so that he knows the age, maybe better business B. would like to know about there work.

boomboom · 11-16-2009, 03:52 AM

Quote:

Originally Posted by guardrail22

wheels still at recon company

spoke to service manager. Told him I was VERY skeptical. Didn't appreciate that fact that they didn't step up and order new.

He said those aren't new. I said they were unitl your guy gouged them up.

I'm Sorry but if a wheel is nice and shiny and no scratches its basiclly new. Wheels don't wear out !!