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post #4 of (permalink) Old 08-18-2008, 10:06 PM
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Join Date: Jul 2007
Location: East Central Illinois
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I have been insured with USAA since I was 16 years of age. I have no complaints on the insurance side of the company. However, basing my experience with the insurance side I recently got my mortgage through USAA Federal Savings Bank. As it turned out, that was the worst mistake I have made when it comes to trusting a financial company. It started with an incompentent account representative that admitted lying to me and to date the company has done zero to make it right. I plan on leaving the company as soon as practical but I cannot decide whether to keep the auto and home insurance or find a new company.

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