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post #18 of (permalink) Old 05-05-2013, 08:07 PM
DIESELSITE
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Join Date: Dec 1999
Location: Crystal River, FL
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Graupp,

I don't typically handle customer support issues on the forums - that should have been dealt with over the phone - but sometimes I think it is important for the readership to hear both sides of a story.

In your case - you ordered the wrong boots and as we would do for anyone, we swapped them out for the boots you said needed. Sorry you had trouble, but let's address the part where you say we don't explain what you are getting...

In the description of all of our boots on our site, they list in sentence #1 exactly where they go in the truck.

For example: In the description of the Engine boot kit (the first kit you ordered) http://www.dieselsite.com/19995-2003...fter12198.aspx in the first sentence it says :

"The kit includes the two boots that connect the intercooler pipes to the intake manifold, and the two boots that seal the intake manifold to the heads. It includes four T-bolt spring clamps for the upper boots and four heavy duty stainless steel clamps for the lower boots. The spring bolt clamps are 300 series stainless steel with zinc coated bolts with a 300lb clamping strength. Recommended torque is 60 in/lbs. "

In the description of the replacements we sent you http://www.dieselsite.com/1999-20037...erbootkit.aspx intercooler boot kit - it says in the first line:

"The kit includes the two boots that connect the intercooler piping to the intercooler on both sides of the radiator. It includes four T-bolt spring clamps. The spring bolt clamps are 300 series stainless steel with zinc coated bolts with a 300lb clamping strength. Recommended torque is 60 in/lbs. "

Now let's address our return policy:

You will get a full refund if they come back in new and unused condition (unused with no modifications to them). Our boots need no modification to be installed on the application they were meant for.

You called asking for help and asked if I would talk to your mechanic. I gladly obliged, but it took you a minute or two to talk him into even getting on the phone. I was going to explain what he might have needed to do (in your case I was thinking he needed to trim some of the insulation back to let the boot slide further up the pipe - this isn't always needed but in some trucks it helps). When you finally got him on the phone, I said HELLO. That was the last word I had a chance to get in before he proceeded to tell me what bullsh*t all this diesel aftermarket business was - and then continued to cuss and insult my products and the industry as a whole. I am sure you heard the whole conversation. He had no interest in having a conversation with me. He seemed more interested in showing me his vocabulary of profanity. When he continued running his mouth and wouldn't stop cussing, I decided to discontinue the call. I don't have time for that.

I was actually feeling bad for you that you had to deal with this guy, all the while assuming you wanted a solution. After hanging up, I let Jennifer know that when you called back she could tell you that you were welcome to send them back for a full refund since your mechanic was not willing to help you. We never heard back. The fact that you posted after handing the phone to him and listening to him be one of the most disrespectful and arrogant asses I have ever had the pleasure of speaking with has me hoping that he didn't modify or cut your boots in any way or unfortunately you won't be getting any type of a refund. I can't resell damaged goods.

Again, I will gladly refund your payment as long as I receive them in the condition that I sent them to you.

Bob

Bob Riley, Owner DieselSite.com

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GOT DIESEL? call us at 888-414-3457

Last edited by DIESELSITE; 05-05-2013 at 08:10 PM.
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