Join Date: Jun 2015
Feedback Score: 0 reviews
Is the Ford service department sticking it to me?
I bought a 2014 Escape SE 1.6 ecoboost about 5 months ago from a Ford dealer. It has been a great car.
3 weeks ago I had a blow out on the front driver side and the power steering showed a fault and quit. When the tow truck got there the power steering was fine ( i researched this and what I found said when something goes way out of parameters it turns itself off and typically comes back fine after the car cools off) so I had it towed to the tire place. There I put 4 new tires(they were about due anyways) on it and got an alignment. Got the car back everything is great.
Fast forward to last Saturday as I am pulling into work all the sudden the car acts like it is neutral and rolls to a stop. I shifted it to every position restarted the car everything it, it acted as if it were in neutral, even in the park position it would roll. Everything else worked fine and no warning messeges, no codes that I could pick up with my OBDII reader. The only symptom I got was a grind noise as I tried to shift into park, almost like a clutch grinding.
I had it towed to my nearest ford dealer that has been servicing the car. They charged an hour and a half shop time just to say they need to look at it some more, now 2.5 hours later and $400+ bucks they have taken the front driver suspension assembly out. They also tell me that the car has been in an accident or something but they arent reading any accident codes. They say that they cannot get the trans-axle out of the transmission and that something must be broken holding it in. Now they want to charge 18hrs to take the transmission out of the car and tell me whats wrong.
My first problem is that the car has a clean carfax and clean reports in Fords system and all I had was a blowout, how does that constitute a transmission damaging accident. Thus they say it is not under powertrain warranty.
All that aside my jaw dropped when they said 18hrs just to take the transmission out and open it up. In my experience you should be able to pull the trans, rebuild it and put it back in within that time frame. I did confirm that the transmission comes out separate from the engine.
18 hours seems 3 or 4 times longer than it should take just to pull it and pop it open in a fully tooled service shop with a shop manual. From the time I spent looking at it I feel that I could have it out in 4 or 5 hours in my home shop if I had a lift.
I was in a rush when spoke with the service manager yesterday and he is supposed to be getting me a quote for a rebuild and a replacement and call me back. I am hoping he misspoke and that 18 hours was for the pull rebuild reinstall time.
Also anyone know a place to get a good transmission assembly for a 2014 escape 1.6L FWD?
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Last edited by Relentless007; 02-27-2018 at 01:32 PM.