Join Date: Jan 2015
Feedback Score: 0 reviews
My 2015 F350 I have all service performed regular intervals, at the dealership where I purchased the truck.
I'm used to seeing the cleaning exhaust filter msg but @ 59,000 miles it began giving the cleaning exhaust filter msg more and more frequently. Shortly thereafter, I received the exhaust filter clogged drive to clean msg. I contacted the dealership and they advised I drive the truck 20-40 miles at highway speed. This truck is primarily driven on the highway long distances. When this happened I'd been driving around town for approximately three weeks. You know, 3 street miles to the office, 4 miles to the market and so on.
After following that advice and on the way back home coming off the freeway, the truck was at a bit of a loss of power and the turbo boost gauge didn't appear to be working. No turbo? One more mile home and the red wrench popped up saying service vehicle. I parked the truck and the next day upon turning the key the exhaust filter clogged drive to clean comes up, red wrench next and now, the check engine light. I had it towed to the dealership where I purchased it.
I wasn't too worried as I have Ford's Premium care warranty.
I called the following day and they had no info other than they were working on it and it could take a week or so. A week goes by, no call. I call back the middle of the following week. The service gal tells me that the mechanic stated that he'd found metal shavings in the fuel filter but didn't have anything else yet. Now I'm reading all these comments here about water in the fuel and fuel pump failure, dealerships finding ways not to cover this type of damage. I'm really thinking the worse. Another two weeks go by and nothing. I stop by the dealership to pick up some things I'd left in the back of the truck and, what do you know, the truck is ready! I'm told that it was a DEF system failure, on the floor is my diesel cannister and associated parts. She says they got it covered under the Federal emissions warranty not the Premium care warranty. Go figure? Water pump goes out at 36,800, recall for an injector which made the truck knock @34,500, and now this. I ask about the metal shavings in the fuel filter and she kind of changes the subject. I ask again and she says "Well, he thought it was metal shavings but it could have been something else, DEF fluid, who knows. When I checked the invoice, the fuel filter(s) had not been changed. Wouldn't you at least change those out if there was the possibility of metal shavings? I guess it's going back in this week for an oil change and fuel filter change as a precautionary measure.
In all this, I'm being told by service and others like on here who might or might not be mechanics, that I have to idle the truck down (which the dealership says not to do unless it's cleaning the exhaust filter), others say that I shouldn't drive the truck around town, the dealership says it's not good to let the truck idle for long periods of time, my owners manual only says that @ around 200,000 miles, I MIGHT have to have the catalyst (exhaust filter looked at). ***???
Last edited by ablewood; 07-29-2019 at 02:39 PM.