Join Date: Apr 2015
Feedback Score: 0 reviews
Watch out for turbo tube failure filling up DPF, and not being covered
Just a warning, I have a 2015 with the 6.7. Have the premium maintenance plan and ESP through Ford. Figured it should cover most things that would go wrong.
I drive the truck primarily on the highway, I'm willing to bet we've only had a handful of regens cancelled in the 97k miles I've got on the vehicle.
My truck started throwing a message up one day, while doing a short errand, indicating it needed to do a regen. I drove it home, thinking that was odd, and the next day, took it onto the interstate so it could regenerate.
Immediately after it tried to regen, it told me that I needed to take it in for maintenance, and kept flashing the wrench icon.
I drove it straight to the closest dealer that could take it.
They fixed a couple of things on it, and diagnosed the problem as the turbo's CAC tube blown. What wasn't covered under the powertrain warranty was covered under my ESP.
I drove it home, and on the way home, the check engine light came on. The next morning, I drove it straight back. They called me up, and said that the DPF was full. They said it was caused by the previous condition with the turbo, but yet still wasn't covered under my ESP or the powertrain warranty. Ford told them that I must have driven it "significantly" in this condition. Cost in parts was quoted at $4400 (ouch).
I escalated it through Ford, and managed to get them to help enough to drop the out the door cost to me @ $2800.
In my mind, if something was so serious, the truck should have told me not to drive it - get it towed to the dealer. They've got sensors all over the place, and if such cash is at stake, you'd better believe I'd do whatever was needed.
So, while I knew that the ESP didn't cover everything, I can hardly believe they wouldn't cover a problem caused by a covered repair!
- 2003 F-150 XL STX 5.4 with towing package (custom ordered)
- 2015 F-350 Super Duty 6.7 FX4, Green Gem Metallic (custom ordered)