911 Assist fail - Diesel Forum - TheDieselStop.com
'11-16 General Questions General questions related to 2011-Up Super Duty trucks. If it doesn't fit the other categories, post it here. Gas engine discussion that pertains to all models is allowed. Specific gas engine questions should use the Gas Engines forum.

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post #1 of 12 (permalink) Old 01-23-2019, 02:32 PM Thread Starter
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911 Assist fail

I get an error 911 Assist fail contact dealer for assistance ..... anybody ever have this problem?


My dealer doesn't even have any parts changers that can spell "assistance"


They had my truck for over 4 months and replaced the PCM, BCM and all the ?CM's and modules trying to get it to run, now I just have this problem and a couple more.


The truck is in another shop right now getting deleted and runs fine finally. (other than limited to 50 MPH)


I think it is in the SYNC unit, but I don't know what to do and neither does my dealer.
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post #2 of 12 (permalink) Old 01-24-2019, 11:02 PM
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Gawd...how I love my "simple" old 7.3!
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post #3 of 12 (permalink) Old 01-25-2019, 10:16 AM
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If you are seeing it on the touch screen it might have something do do with the sync unit that has to be mated with a cell phone.

96 F250 PS XLT 4X4 long box, 5sp,4.10, manual hubs,pyro+boost guages, Dark Toumaline, add a leaf, Dale's TYMAR, and HX hose, downpipe, coolant filter, Luk clutch
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post #4 of 12 (permalink) Old 01-25-2019, 12:22 PM Thread Starter
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I mated it with my phone, but it still have the popup and it stays on the screen until I click OK.
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post #5 of 12 (permalink) Old 01-25-2019, 02:22 PM
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Quote:
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Gawd...how I love my "simple" old 7.3!


Amen. My neighbor asked to use my truck. A few minutes later he was back holding the keys asking, “Where’s the remote? How do you unlock the doors?” Um- put the key in the lock and turn...


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post #6 of 12 (permalink) Old 01-25-2019, 03:17 PM
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There is a Sync help phone number in your owners manual that you might try calling.

1-800-392-3673

You might also have to reboot the system.

96 F250 PS XLT 4X4 long box, 5sp,4.10, manual hubs,pyro+boost guages, Dark Toumaline, add a leaf, Dale's TYMAR, and HX hose, downpipe, coolant filter, Luk clutch
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post #7 of 12 (permalink) Old 01-25-2019, 04:47 PM Thread Starter
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THANKS ..... that is by far the most help I have had ..... including from my dealer!




EDIT: Well I googled how to reboot, and I have already done that, I guess I will have to call ....... THANKS!

Last edited by ACAMS; 01-25-2019 at 04:57 PM.
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post #8 of 12 (permalink) Old 01-25-2019, 08:48 PM
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I get an error 911 Assist fail contact dealer for assistance ..... anybody ever have this problem?


My dealer doesn't even have any parts changers that can spell "assistance"


They had my truck for over 4 months and replaced the PCM, BCM and all the ?CM's and modules trying to get it to run, now I just have this problem and a couple more.


The truck is in another shop right now getting deleted and runs fine finally. (other than limited to 50 MPH)


I think it is in the SYNC unit, but I don't know what to do and neither does my dealer.





I had that as an intermittent problem on my ford mustang with SYNC3. It has only happened twice in the car in two and a half years, and I have 911 assist set to off. The service manager at the dealership said they can't fix it unless it is broken when I take it to them.

I also have 911 assist set to off in my pickup with mytouch. After the latest updated it asks me every time if I want it on.



I feel if I need 911 I'll make the call.

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post #9 of 12 (permalink) Old 01-26-2019, 01:27 PM Thread Starter
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Yes, I have it off, but the popup saying it is broke still pops up, AND like you sometimes it asks me if I want to turn it on.
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post #10 of 12 (permalink) Old 02-10-2019, 09:38 AM Thread Starter
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FIXED!!!!

I signed up on the Ford owners site and there was a SYNC update download for my truck and that fixed it!
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post #11 of 12 (permalink) Old 02-10-2019, 11:40 AM
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FIXED!!!!

I signed up on the Ford owners site and there was a SYNC update download for my truck and that fixed it!



were you able to upload the file that showed Ford Owner you upgraded Sync? Mine will not upload due to an error on the website.

Larry

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post #12 of 12 (permalink) Old 02-11-2019, 12:32 PM Thread Starter
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were you able to upload the file that showed Ford Owner you upgraded Sync? Mine will not upload due to an error on the website.

I didn't try ... Once it was fixed, I was done with them .
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