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Thread: FORD Dealer Service Receipts Reply to Thread
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  Topic Review (Newest First)
06-28-2019 08:57 AM
ford_doctor
Quote:
Originally Posted by ArcticDriver View Post
I was patient with you the first time you didn’t read the thread before circling your wagons but not a second time...why don’t you read the thread before you respond...

No need to get nasty and I did read ALL of the posts and I am well aware that the company has several stores. Apparently you fail to understand that every dealership is it's own entity and even though the parent company is still in business with other stores, their records and customer bases are most likely NOT shared. My company has several stores and a fleet business. We do not have direct access to any of the data. So, unless the database was retained and is somehow accessible the records you seek are unavailable. Again, it comes down to their business practices.



I think you are reading way more into my posts than need be. You have had it with me? Pshaw!
06-28-2019 08:26 AM
LMJD Artic Driver is correct, Fremont has Wyoming sewed up as far as dealerships. They have one in almost every decent sized town. I'm not a big fan.
06-28-2019 06:29 AM
ArcticDriver
Quote:
Originally Posted by ford_doctor View Post
Quote:
Originally Posted by ArcticDriver View Post
I have pretty much given up on the matter but I do think it is piss poor business practice.

...annnnnnd you are making this statement about a store that WENT OUT OF BUSINESS.
I was patient with you the first time you didn’t read the thread before circling your wagons but not a second time...why don’t you read the thread before you respond. [IMG class=inlineimg]https://www.thedieselstop.com/forums/images/smilies/thumbsup.gif[/IMG]

Fremont Ford has several dealerships throughout the State with the same owners that chose to close the one in Rawlins. I have been promised by three of those dealerships they would get back to me and not one of the three has even called to let me know they had no luck.
06-27-2019 06:40 PM
ford_doctor There ya go!
06-27-2019 04:39 PM
DonWarkentin
Quote:
Originally Posted by ford_doctor View Post
...annnnnnd you are making this statement about a store that WENT OUT OF BUSINESS.
Explains why they went out of business.
06-27-2019 04:43 AM
ford_doctor
Quote:
Originally Posted by ArcticDriver View Post
I have pretty much given up on the matter but I do think it is piss poor business practice.

...annnnnnd you are making this statement about a store that WENT OUT OF BUSINESS.
06-26-2019 01:38 PM
ArcticDriver
Quote:
Originally Posted by jimmy View Post
I think your worries far exceed the value of the receipt. A clutch lifespan is only as good as the person who pushes the pedal. That would not be a self-adjusting clutch cover so the feel of the clutch is a good indicator of its condition.
The other issue is that the clutch was replaced long enough ago that the above factors are very much in play. I think a receipt is invaluable for a clutch replaced 6 months and 6,000 miles prior but 4 years and 50,000 miles prior means that is an old clutch and might need replacement again soon if it feels like it has little travel between point of initial engagement and when the effort drops due to pressure plate end of travel.
Jimmy,

Valid point but its more like 3-years and 15,000 miles.

I have pretty much given up on the matter but I do think it is piss poor business practice.
06-01-2019 01:43 PM
jimmy I think your worries far exceed the value of the receipt. A clutch lifespan is only as good as the person who pushes the pedal. That would not be a self-adjusting clutch cover so the feel of the clutch is a good indicator of its condition.
The other issue is that the clutch was replaced long enough ago that the above factors are very much in play. I think a receipt is invaluable for a clutch replaced 6 months and 6,000 miles prior but 4 years and 50,000 miles prior means that is an old clutch and might need replacement again soon if it feels like it has little travel between point of initial engagement and when the effort drops due to pressure plate end of travel.
05-25-2019 07:36 PM
ArcticDriver
Quote:
Originally Posted by LMJD View Post
Oh sorry, I forgot to warn you ahead of time, not returning a call to a customer is 100% standard procedure for ANY Wyoming business.
My summer will be spent fishing WY rivers and visiting Fremont Ford Dealers throughout the State.

I hope my fishing luck is better than my Service Records search. 😉
05-25-2019 10:36 AM
LMJD Oh sorry, I forgot to warn you ahead of time, not returning a call to a customer is 100% standard procedure for ANY Wyoming business.
05-16-2019 11:07 PM
ArcticDriver Just a follow-up but three Fremont Ford Service Departments have each promised to investigate and never again responded with Service Records.
02-14-2019 08:34 PM
ArcticDriver
Quote:
Originally Posted by ford_doctor View Post
I tend to agree. A cash clutch job is not usually something that goes wrong due to parts or workmanship... especially YEARS after the fact considering this would be a wear item. I always leave an open minded approach though because you never know. I am also perplexed that a "new" owner who did not pay for the original repair is working so hard to warranty something? Am I getting this wrong? Perhaps some additional specific details are in order.
I fully agree some specific details are in order because this story has just taken on a life of its own.

I purchased the truck from an old-timer who bought it new up in WY. He is the kind of guy who I take at their word when they tell me they did sonething like had a new clutch installed so when he didn’t pony up a receipt I was not concerned.

But now I am considering selling the truck and I don’t think a new owner is going to believe a 3rd person account of work having been performed without documentation.

So being the sort that likes to get his ducks in a row, I thought I would just stop by the dealer in Rawlins my next time fishing that area. Lo & behold, that particular dealership is no longer in business although it was pointed out to me here in this very thread the same auto group owns several throughout the Great State of Wyoming.

Edit:
I just looked and I did describe these details in the OP.
02-14-2019 07:31 PM
ford_doctor I tend to agree. A cash clutch job is not usually something that goes wrong due to parts or workmanship... especially YEARS after the fact considering this would be a wear item. I always leave an open minded approach though because you never know. I am also perplexed that a "new" owner who did not pay for the original repair is working so hard to warranty something? Am I getting this wrong? Perhaps some additional specific details are in order.
02-14-2019 03:05 PM
ArcticDriver
Quote:
Originally Posted by ford_doctor View Post
Even more shocking is that the service receipts were not preserved by the owner. Ultimately that is where the responsibility rests.
Being a Ford repair, the PO probably thought he would never require a warranty claim. 😉
02-14-2019 11:42 AM
ford_doctor Even more shocking is that the service receipts were not preserved by the owner. Ultimately that is where the responsibility rests.
This thread has more than 15 replies. Click here to review the whole thread.

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