Ford said the truck was out of warranty and “they could not participate” in the repairs. However, they said keep your receipt and the $500 towing bill, and if, in the future there is a recall, they would be happy to reimburse me.
I told the rep that STC in the 05 was a known problem, Ford issued several TSB, and there are numerous post all over the web. So here is the kicker…The Ford Rep closes the conversation with “Sir, I have checked our records, and it appears there are no known reports of STC problems in our database and on our web site. Your information is generated from unauthorized web sites and until there are documented cases to justify an inquiry, Ford is unable to provide assistances.”
Hun?
I love my truck, I love Ford, but I wish Ford would show just a little compassion, honesty, integrity, and customer service.