I've long been a loyal fan/owner of Ford trucks. Just thought I'd share the story of my 2011 F-350 King Ranch. I bought it new and it has only had a little over 120,000 miles logged on it. While coming home from Florida a couple weeks ago towing my fishing boat one of the exhaust valves broke (known problem with this model). It basically destroyed the engine. When it arrived at the dealer they did what they could to help me out there, but still the bill to repair my truck will come to just over $10K. I turned to Ford for some sort of support with repairing my truck only to be told there would be none coming. I bought this truck new. It has always had all it's service performed at a Ford dealer strictly adhering to their recommended intervals. I use my "Super Duty" to occasionally tow my fishing boat or UTV so it has only ever seen very light duty. I understand that mechanical anomalies can occur and really have no problem with that aspect of this, but to offer no support to the customer it happened to is no anomaly, it's policy, and that's not an accident. I did expect that when occurred that Ford would offer some sort of help/relief with the repair of said anomaly. There was none. I would have never expected them to cover the cost of this repair entirely, but did think that it possible that perhaps the would offer some discount on the parts for the repair as that would have essentially cost them nothing. I paid close to $65K for this truck and never imagined it would need a $10K repair before it was even paid off. I was poised in the next couple months to spend even more on a 2017 F-350. This will not be happening now as I can ill afford to make that kind of investment with a company who has such little concern for a customer who buys their premium products and is then let down by what seems to be an obvious manufacturing defect. I am saddened to see my relationship with Ford come to an end, but it doesn't seem to be of much concern to them as I have as they have made no effort to reach out to find any sort of mutually agreeable resolution. My sincere thanks to my dealer, Five Star Ford for all their help with this. If only the manufacturer shared in their commitment to their customers.