[DieselDennis]

This weekend I noticed that my Frigidaire side by side freezer was not freezing. Unit is only 8 months old, so just trying to check the simple stuff first before I wave the warranty flag.

Freezer stays in the low 20s. Unit has a digital thermostat for temperature control. Every once in a while it will lie and say it's a 0 or -6, but it's not. Popsicles aren't frozen solid. The refrigerator is holding steady at 36 no problem. I've pulled the back panel off. Coils are as clean as day one. I can hear the compressor kick in from time to time, so I think that's working.

The freezer is staying cold, but it's not freezing anything. And it's not making ice because of this either. Anybody guess what to check? I've unplugged it a few times in hopes of resetting the computer. We're leaving town tomorrow and will be gone for a week. Would like to not have to empty the thing before we leave. Did I mention that wife is paranoid about this ? (happened to her 3 times past).

 

[mike1000001]

There isn't much you can do with it that would correct the problem. Its under warranty so let the manufacturer worry about it. That perticular model has a very complicated control system to it, nothing like the old thermostats, so its best left to the guy that knows what he is doing.

 

[JJKPowerstroke]

Hello, You could have a thermostat problem or stuck in a defrost mode. Or problem in the control circuit of unit. I.E. if has a computer board. Everything today has them. I work on mostly on larger comercial walk-in boxes. Did you put new product in there? Because food has heat content so new items put in will take longer to freeze. Is it over packed so there is no air circulation in the box? Also check your door gaskets if they are sealing correctly. I'm sorry I read your post again I think your unit is not coming out of defrost or intermitently working . Most likely a bad control board. do the warranty route that's what you pay for. Hope something I wrote can help.
Good Luck, John

 

[arisley]

[ QUOTE ]
There isn't much you can do with it that would correct the problem. Its under warranty so let the manufacturer worry about it. That perticular model has a very complicated control system to it, nothing like the old thermostats, so its best left to the guy that knows what he is doing.

[/ QUOTE ]

Ditto. Call them out and tell them you have food getting warm. Be friendly but firm, very firm. You spent a lot of money on an appliance that should give years of trouble free service.

Make sure it is sitting perfectly level.

 

[mike1000001]

Don't be firm, there is no reason to. Its under warranty, not working properly, and the warranty contract states a Frigidaire authorized servicer will repair the unit. Call them out and they will take care of it. Its not like your freezer is going to be any different then the 10 other brand new appliances the guy has had to fix that day.
Being very firm or demanding will do nothing but make it worse for yourself. trust me on that. When I get those people I put them off as long as I can, and when I find out the problem was actually something they caused themselfs or was in one way or another something not covered under warranty (you'd be suprised how often it happens) they are the ones that get charged full bore for the house call. If its a nice person and they are not demanding to know why their brand new expensive appliance isn't working right, those are the ones that get the good service and don't get charged for customer education calls.

 

[arisley]

[ QUOTE ]
Don't be firm, there is no reason to. Its under warranty, not working properly, and the warranty contract states a Frigidaire authorized servicer will repair the unit. Call them out and they will take care of it. Its not like your freezer is going to be any different then the 10 other brand new appliances the guy has had to fix that day.
Being very firm or demanding will do nothing but make it worse for yourself. trust me on that. When I get those people I put them off as long as I can, and when I find out the problem was actually something they caused themselfs or was in one way or another something not covered under warranty (you'd be suprised how often it happens) they are the ones that get charged full bore for the house call. If its a nice person and they are not demanding to know why their brand new expensive appliance isn't working right, those are the ones that get the good service and don't get charged for customer education calls.

[/ QUOTE ]

What I meant about being firm, was if you get one of those dispatchers that want to make everything the customers fault. I had a brand new A/C unit installed, the condensate drain leaked and flooded my hallway. When I called them, they said plumbing issues were not their responsibilities. That's what I'm talking about. BTW, my condensate drain was repaired under warranty.

 

[Texrob1]

[ QUOTE ]
[ QUOTE ]
Don't be firm, there is no reason to. Its under warranty, not working properly, and the warranty contract states a Frigidaire authorized servicer will repair the unit. Call them out and they will take care of it. Its not like your freezer is going to be any different then the 10 other brand new appliances the guy has had to fix that day.
Being very firm or demanding will do nothing but make it worse for yourself. trust me on that. When I get those people I put them off as long as I can, and when I find out the problem was actually something they caused themselfs or was in one way or another something not covered under warranty (you'd be suprised how often it happens) they are the ones that get charged full bore for the house call. If its a nice person and they are not demanding to know why their brand new expensive appliance isn't working right, those are the ones that get the good service and don't get charged for customer education calls.

[/ QUOTE ]

What I meant about being firm, was if you get one of those dispatchers that want to make everything the customers fault. I had a brand new A/C unit installed, the condensate drain leaked and flooded my hallway. When I called them, they said plumbing issues were not their responsibilities. That's what I'm talking about. BTW, my condensate drain was repaired under warranty.

[/ QUOTE ]Shoot forget about the drain being repaired under warranty, was the flooded hallway taken care of, or did you have to eat that cleanup? I am assuming flooded carpet etc. /ubbthreads/images/graemlins/eek.gif

 

[arisley]

No it was marble and by flooded I meant just covered in water. The way we found it was my wife slipped and fell on her butt. Just mopped it all up. Base boards are enamel paint so no problem there. Pulled all the carpet out and replaced with tile and wood two years ago.

 

[WildcatB]

If the display is telling you that the freezer is colder than it actually is, the problem is most likely electronic. Most modern refrigerators are computer controlled (silicon is taking over the world) In place of the old thermostat that directly turned on the compressor when it got to warm, New 'fridges have sensors that tell the computer what the temp is, and then the computer tells the compressor or circulating fans to come on or turn off as needed.

If the temp in the freezer rises too high, it turns on the compressor, and if the temp in the refrigerator side gets too high, it cirulates cold air from the freezer into it to cool it off. That's probably why the 'fridge side is cool enough, but the freezer side isn't.

If the sensor is telling the computer that the temperature is 0 degrees, it isn't going to tell the compressor to come on regardless of the actual temperature.

It is posible that the sensor is iced over, and therefore getting a flase reading, but my first guess on a new unit would be a bad sensor.

For what the opinion of a truck driver is worth....

(Oh, and be nice - save firm for when you need it.)

 

[mike1000001]

Thats probably exactally what he is going to find.
Worst case...a low refrigerant charge or low side leak because that will also do exactally what he is describing. Its not all that common on Frigidaires, but still happens from time to time. I may get 2 of them a year.
Also the sensors are actually thermosters. If you have the model I'm thinking of there is 2 in the refrigerator and one in the freezer. They are supposed to be cliped in to this hole so the temperature has to soak in to it if you know what I mean. if they fall out (which they very easilly do, commonly too) it will run too warm because the thermistor is geting evaporator air blowing directly on it. If the digital readout for the freezer reads 0* and its actually running at 20*, thats could be what happened. If its saying 20* on the display there is a reason why the refrigeration system can't get it cold enoufgh. The controller knows its not cold enoufgh so it will run non-stop to try and get the temp down.