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Frigidaire Freezer Problem

6170 Views 9 Replies 6 Participants Last post by  mike1000001
This weekend I noticed that my Frigidaire side by side freezer was not freezing. Unit is only 8 months old, so just trying to check the simple stuff first before I wave the warranty flag.

Freezer stays in the low 20s. Unit has a digital thermostat for temperature control. Every once in a while it will lie and say it's a 0 or -6, but it's not. Popsicles aren't frozen solid. The refrigerator is holding steady at 36 no problem. I've pulled the back panel off. Coils are as clean as day one. I can hear the compressor kick in from time to time, so I think that's working.

The freezer is staying cold, but it's not freezing anything. And it's not making ice because of this either. Anybody guess what to check? I've unplugged it a few times in hopes of resetting the computer. We're leaving town tomorrow and will be gone for a week. Would like to not have to empty the thing before we leave. Did I mention that wife is paranoid about this ? (happened to her 3 times past).
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There isn't much you can do with it that would correct the problem. Its under warranty so let the manufacturer worry about it. That perticular model has a very complicated control system to it, nothing like the old thermostats, so its best left to the guy that knows what he is doing.

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Ditto. Call them out and tell them you have food getting warm. Be friendly but firm, very firm. You spent a lot of money on an appliance that should give years of trouble free service.

Make sure it is sitting perfectly level.
Don't be firm, there is no reason to. Its under warranty, not working properly, and the warranty contract states a Frigidaire authorized servicer will repair the unit. Call them out and they will take care of it. Its not like your freezer is going to be any different then the 10 other brand new appliances the guy has had to fix that day.
Being very firm or demanding will do nothing but make it worse for yourself. trust me on that. When I get those people I put them off as long as I can, and when I find out the problem was actually something they caused themselfs or was in one way or another something not covered under warranty (you'd be suprised how often it happens) they are the ones that get charged full bore for the house call. If its a nice person and they are not demanding to know why their brand new expensive appliance isn't working right, those are the ones that get the good service and don't get charged for customer education calls.

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What I meant about being firm, was if you get one of those dispatchers that want to make everything the customers fault. I had a brand new A/C unit installed, the condensate drain leaked and flooded my hallway. When I called them, they said plumbing issues were not their responsibilities. That's what I'm talking about. BTW, my condensate drain was repaired under warranty.
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No it was marble and by flooded I meant just covered in water. The way we found it was my wife slipped and fell on her butt. Just mopped it all up. Base boards are enamel paint so no problem there. Pulled all the carpet out and replaced with tile and wood two years ago.
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