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Don't be firm, there is no reason to. Its under warranty, not working properly, and the warranty contract states a Frigidaire authorized servicer will repair the unit. Call them out and they will take care of it. Its not like your freezer is going to be any different then the 10 other brand new appliances the guy has had to fix that day.
Being very firm or demanding will do nothing but make it worse for yourself. trust me on that. When I get those people I put them off as long as I can, and when I find out the problem was actually something they caused themselfs or was in one way or another something not covered under warranty (you'd be suprised how often it happens) they are the ones that get charged full bore for the house call. If its a nice person and they are not demanding to know why their brand new expensive appliance isn't working right, those are the ones that get the good service and don't get charged for customer education calls.
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What I meant about being firm, was if you get one of those dispatchers that want to make everything the customers fault. I had a brand new A/C unit installed, the condensate drain leaked and flooded my hallway. When I called them, they said plumbing issues were not their responsibilities. That's what I'm talking about. BTW, my condensate drain was repaired under warranty.
[/ QUOTE ]Shoot forget about the drain being repaired under warranty, was the flooded hallway taken care of, or did you have to eat that cleanup? I am assuming flooded carpet etc. /ubbthreads/images/graemlins/eek.gif
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Don't be firm, there is no reason to. Its under warranty, not working properly, and the warranty contract states a Frigidaire authorized servicer will repair the unit. Call them out and they will take care of it. Its not like your freezer is going to be any different then the 10 other brand new appliances the guy has had to fix that day.
Being very firm or demanding will do nothing but make it worse for yourself. trust me on that. When I get those people I put them off as long as I can, and when I find out the problem was actually something they caused themselfs or was in one way or another something not covered under warranty (you'd be suprised how often it happens) they are the ones that get charged full bore for the house call. If its a nice person and they are not demanding to know why their brand new expensive appliance isn't working right, those are the ones that get the good service and don't get charged for customer education calls.
[/ QUOTE ]
What I meant about being firm, was if you get one of those dispatchers that want to make everything the customers fault. I had a brand new A/C unit installed, the condensate drain leaked and flooded my hallway. When I called them, they said plumbing issues were not their responsibilities. That's what I'm talking about. BTW, my condensate drain was repaired under warranty.
[/ QUOTE ]Shoot forget about the drain being repaired under warranty, was the flooded hallway taken care of, or did you have to eat that cleanup? I am assuming flooded carpet etc. /ubbthreads/images/graemlins/eek.gif
