Yeah, they don't seem to answer their emails, and I can't ever get through on the phone either. Same with Load-Trail. I'm sort-of looking at a Branson right now, they sound like roughly the same quality. I priced out an 18+4' gooseneck tilt with twin 6K axles, and it was $3800 sitting in Springfield MO. I'd sure like to look at one before I order it, though.