no response to cries for help

Sometime after you switched servers I was unable to post. When I attempted to post my password was not "correct". Attempts to have my password e-mailed to me failed because there was "already an account on the e-mail address" or something like that.
I e-mailed you folks once, waited 24 hours and e-mailed again, waited another 24 hours and e-mailed once again. That was almost a week ago and no one has answered my polite requests for help.
I finally logged a new User Name to a second screen name and got back on that way.
I enjoy this site but feel that the complete lack of any response was wrong.