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Discussion Starter · #1 ·
One small issue and one medium. Small issue was when they performed the pre-delivery inspection, the protective plastic wrap was not removed from the grill emblem and it subsequently melted to it and I could not remove it. Although it did not look horrible, a new truck should not have this so I demanded they replace it.

Medium issue was the steering wheel was turned about 10 degrees to the right (not straight, even when truck was driving straight) when I took delivery of it. Subconsciously, I kept trying to turn the wheel to the left to straighten it which made the truck move to the left.

I brought it in when it had 500 or so miles on it to sort these issues and they claimed the alignment was off and they would take care of the emblem. Afterwards, the wheel was straightened some but was still off and they did not replace the emblem.

I had to travel for business and upon return did not have the time to bring it into the shop for them to repair it. So I continued to drive it, but I noticed the front end had a vibration that was steadily becoming worse. I took it to Discount Tire and had all 4 tires balanced, but it only marginally improved the vibration.

Soon thereafter I noticed the left front tire was wearing in an angular pattern from outside to inside (1/4" or more wear running uphill to the inside) and the inside tread was badly scalloped. In addition, there was a loud popping coming from the front end when I slowly went over bumps (such as speed bumps). At this point I had about 3200 miles on the truck and I knew something was seriously wrong. I took it back to the dealer and flatly stated that I wanted two new tires on the front (they are $300+ each), the steering wheel alignment needed to be corrected, front end aligned (or re-aligned, but I was skeptical they did it the first time), and the emblem replaced.

After two days, they called to say a defective body mount was causing the popping and the left outer tie-rod had failed causing the alignment/steering wheel problem (it had 0.75" of play in it). In the end, after two trips that totaled about 1.5 weeks, they replaced all of the defective parts including two new tires on the front. I have now driven it about 40 miles since the repair and the difference is night and day (even from when I drove it off the lot).

Not really overly upset about paying the first note in the shop, but am a little irritated it took two separate trips to sort the issues and one would think the front end problem would have been caught at the factory. The emblem is the dealer's fault so that one is not on Ford.

However, despite these initial issues, I still love the truck and accept that things like this happen on mass produced vehicles--it could have been worse. My 1992 Chevrolet C3500 had a tie-rod that fell off at 100 miles and the idiot tow truck driver towed it on the back wheels without removing the drive shaft and destroyed the 5 speed transmission. After 60 days in the shop (first year for the NP4500 5 speed and no spare parts in the channels), Chevrolet had to give me a new truck.
 

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I would ask them to produce a CarFax report on the truck and also get the dealer to give you an Oasis report. Sounds like more than an alignment issue.
 

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Discussion Starter · #3 ·
I would ask them to produce a CarFax report on the truck and also get the dealer to give you an Oasis report. Sounds like more than an alignment issue.
It was a bad tie-rod end and body mount that caused the alignment issue. It is new off the lot, so there would not be a CarFax report on it.
 

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I tend to agree with larrgh.....this truck may have been damaged during shipping or a test drive? Not likely that the loose tie rod would have made it through inspection at the factory drive-off to the pre-ship lot. Someone should have noticed the steering wheel alignment along the way.....Just say'n.

If it were me, I would take it to a trusted independant mechanic and pay him to go thru it completely. You paid a lot of money for this truck.

My 2 cents. Enjoy the ride, we love ours!
 

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I tend to agree with larrgh.....this truck may have been damaged during shipping or a test drive? Not likely that the loose tie rod would have made it through inspection at the factory drive-off to the pre-ship lot. Someone should have noticed the steering wheel alignment along the way.....Just say'n.

If it were me, I would take it to a trusted independant mechanic and pay him to go thru it completely. You paid a lot of money for this truck.

My 2 cents. Enjoy the ride, we love ours!
I think you have some misconceptions about quality checks on vehicles built these days. Very little is checked after build. If something is wrong the worker can flag it for post build check if it is noticed and if the effort is taken to do that. Once the vehicle is at dealer there is a pre-delivery service but the quality of that service is often poor as many dealers do no let their experienced techs do that service, they use a lower paid hourly worker to screw in the antenna, check fluid levels and install wheel trim and anything else packed but not fitted when it arrives. A test drive is suposed to be part of this but the thoroughness of that test drive can be questionable but should note steering wheel not centered. Some vehicles will have to go through service shop for software updates if there is a service action requiring it.

Vehicles are often not aligned when built (I can't attest to this on Super Duties). The dimensions are all controlled by precision location of holes in frame and parts supplied to controlled dimensions. When all put together it comes out within targets. On occasion some drift or error in the dimensions occurs and that is why they have a warranty with a 12 month adjustment period that covers alignment. The dealer should be chastised for delivering the truck with crooked steering wheel if it was crooked at delivery. That a tie rod end could be loose would not be telling of anything other than a faulty part.
 

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Discussion Starter · #7 ·
I tend to agree with larrgh.....this truck may have been damaged during shipping or a test drive? Not likely that the loose tie rod would have made it through inspection at the factory drive-off to the pre-ship lot. Someone should have noticed the steering wheel alignment along the way.....Just say'n.
Some clarification--note the truck did not drive badly or pull in any way and it had less than 2 miles on it when I test drove it (I was too busy looking at all of the features to notice the steering wheel misalignment at the time). In fact, short of the off-center steering wheel, one would not have noticed any problems at all. Also, the tie-rod was not loose as in not tight, the ball had too much play in it. Last but not least, there is zero damage to the truck, I have been all over it including the underside when I changed the oil. This is simply a case of defective parts making it out the door.
 
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