jeez... your url link to this message just got posted to edmunds super duty & this vopc methodology is ALL OVER those threads. Jason, you may want to post who you are over there & voice the problem you're having with Ford in regard to this. The members are extremely understanding in regard to an issue like this. BUT... Ford DOES need to implement a strategy for ANYONE with a VIN (or order #) to check "beast" status. and too bad that they can't "support" this? sorry, but I can't climb onto their "pitty pot". those people are making more money than GOD & they can't spring for another server or two? have that supervisor post to us members WHY they can't do this, would you please?... because anyone paying the kinds of bucks these things demand, also demand themselves a little bit more service out of Ford wouldn't you think? damn right (and I'll just bet ANYONE they wouldn't have any problems with "service" if they were spilling red ink). oh, I'm "lewac" over there too. and finally getting our psd beast TOMORROW! -Lee
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by JLester:
I was contacted by a supervisor from Ford's VOPC today about the number of calls to them from non dealers. I'm asking for all of you to please stop calling that line to check your order status. It was never intended for use by customers. The correct procedure is to contact your dealer for an update on order status.
If we stop doing it, they said they wouldn't have to involve lawyers. I definitely don't want that to happen! Ford-Diesel.Com would most likely be shut down as a result since I don't have the time or money for something like that. Shawn is removing the info from the 1999 FAQ and I am removing all forum messages that mention it.
There's no use debating whether you should or shouldn't be allowed to check status. It's a moot point as far as Ford is concerned. I always knew we were on shaky ground with this issue.
Thanks,
Jason
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<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by JLester:
I was contacted by a supervisor from Ford's VOPC today about the number of calls to them from non dealers. I'm asking for all of you to please stop calling that line to check your order status. It was never intended for use by customers. The correct procedure is to contact your dealer for an update on order status.
If we stop doing it, they said they wouldn't have to involve lawyers. I definitely don't want that to happen! Ford-Diesel.Com would most likely be shut down as a result since I don't have the time or money for something like that. Shawn is removing the info from the 1999 FAQ and I am removing all forum messages that mention it.
There's no use debating whether you should or shouldn't be allowed to check status. It's a moot point as far as Ford is concerned. I always knew we were on shaky ground with this issue.
Thanks,
Jason
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