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Discussion Starter · #1 ·
My truck developed a rattle earlier this week. Brought truck to service department this morning and made appt for this coming Thursday. Asked service lady to document that truck was under warranty with 35,225 on the odometer because I have to make a 700 mile round trip to Houston tomorrow. Said she couldn't do that - has to use mileage when truck is brought in. Looks like I'm gonna be on the hook for this one. Sucks.
 

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Get an extended warranty and pay the $100 deductible and be covered until 100k miles.

Cale
 

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Rent a car for the day...cheaper than a repair.
 
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SO you want the dealer to "hold" the current mileage yet not allow them to inspect the truck till next week?

The days where agreements are sealed on a handshake and one's reputation are LONG gone my friend.
 

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Some will and still do. :nono:

SHOULD have spoken to the manager. SHOULD have at least let them open a repair order and check the vehicle over if at all possible. Sometimes you need to work with them.
 
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Discussion Starter · #7 ·
Well, maybe I've should've gotten the manager. Didn't think it would be a big deal. I offered to let her drive it to verify issue was present - she declined. I then said well, just stand outside the door as i drive away and you can verify it. She again declined, said it didn't matter. Also, Thursday was the soonest THEY could work on it - I'm not putting them off.

I had this same type situation come up on a 2011 Duramax and the issue was taken care with over 36,000 on the odometer.

I'm not bashing Ford, nor am I bashing the dealer. Just stating my experience. I was just curious as to whether or not this was standard procedure.
 

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with my dealer i can call in and talk to the service manger and give him the mileage and that is what he goes by because that is the mileage the problem occurred
 

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I once stopped at a dealer and told them that my AC compressor was froze up and made a appointment for the following week to get it taken care of.

The next week I showed up and they took my truck into the shop and came and got me a hour later. They then told me that the AC compressor was froze up and that I would need to make another appointment to get it taken care of.

Sometimes I wonder if anyone ever listens anymore.

I'd rent a car for the trip to Houston unless you really need the truck.
 

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Well, maybe I've should've gotten the manager. Didn't think it would be a big deal. I offered to let her drive it to verify issue was present - she declined. I then said well, just stand outside the door as i drive away and you can verify it. She again declined, said it didn't matter. Also, Thursday was the soonest THEY could work on it - I'm not putting them off.

I had this same type situation come up on a 2011 Duramax and the issue was taken care with over 36,000 on the odometer.

I'm not bashing Ford, nor am I bashing the dealer. Just stating my experience. I was just curious as to whether or not this was standard procedure.

She might not be best suited for the position she has now and would do better in another.
 
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